John Portillo
Modesto,CA
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. I can also perform various types of automotive repairs including electrical systems. Currently in process of getting ASE A7-Heating & Air Conditioning
Overview
19
19
years of professional experience
Work History
Service Writer
Ceres Smog & Tune
Ceres, CA
01.2020 - Current
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
Mechanic
A.L.P. Automotive Services
San Jose, CA
04.2008 - 12.2019
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Tested components with appropriate instruments to ensure proper operation.
Assistant Manager
Midas Muffler
Salinas, CA
03.2005 - 04.2008
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
Education
High School Diploma -
William C. Overfelt High School
San Jose, CA06-1989
Some College (No Degree) - Automotive Technology
De Anza College
Cupertino, CASkills
- Handling Customer Complaints
- Customer Consulting
- Work Order Tracking
- Work Order Interpretation
Extra Activity
- Mens Bible Group Leader, Attend Church Every Sunday
References
References available upon request.
Timeline
Service Writer
Ceres Smog & Tune
01.2020 - Current
Mechanic
A.L.P. Automotive Services
04.2008 - 12.2019
Assistant Manager
Midas Muffler
03.2005 - 04.2008
High School Diploma -
William C. Overfelt High School
Some College (No Degree) - Automotive Technology
De Anza College