John Protzo
Boca Raton
Overview
41
41
years of professional experience
Work History
Senior Car Parts Sales Representative
Phil Smith Chevrolet
Lauderhill
02.2001 - 10.2023
- Assisted customers in selecting the right car parts and accessories, providing expert advice and recommendations.
- Achieved a 15% increase in sales through proactive outreach and strong customer relationships.
- Maintained an in-depth knowledge of automotive products, ensuring accurate and informative customer interactions.
- Processed sales transactions, managed returns, and efficiently handled customer inquiries and complaints abroad and overseas.
Car Parts Sales Manager
Colonial Pontiac
Miami
07.1987 - 02.2001
- Oversee daily operations of the parts department, ensuring high customer service and product availability.
- Manage inventory, including ordering, receiving, and stocking parts to maintain optimal levels and reduce holding costs.
- Develop and implement sales strategies to increase revenue and market share.
- Negotiate contracts with suppliers and ensure timely delivery of parts.
- Analyze sales data and market trends to adjust strategies and improve performance.
- Resolve customer complaints and issues promptly, maintaining high customer satisfaction.
Car Parts Sales Manager
Braman Cadillac
Miami
03.1985 - 06.1987
- Assisted with inventory control, purchasing, and customer service.
- Supported the sales team in achieving targets by providing product knowledge and sales techniques.
- Maintained accurate records of parts sales, orders, and deliveries.
- Conducted regular audits to ensure inventory accuracy and compliance with dealership policies.
- Facilitated training sessions for new employees on product knowledge and customer service skills.
Car Parts Sales Representative
City Motors
Passaic
05.1982 - 02.1985
- Identified customer needs and provided appropriate parts recommendations and solutions.
- Maintained in-depth knowledge of car parts inventory and industry trends.
- Developed and maintained strong relationships with customers and suppliers.
- Processed sales transactions and managed cash registers.
- Assisted in inventory management and restocking of parts.
- Achieved and exceeded sales targets and performance metrics.
Education
Associate of Arts - Liberal Studies
William Paterson University of New Jersey
Wayne, NJ12-1984
Skills
- Sales & Marketing Strategies
- Inventory Management
- Customer Service Excellence
- Team Leadership & Training
- Supplier Negotiations
- Data Analysis & Reporting
- Problem Solving & Conflict Resolution
- Proficient in Microsoft Office Suite and dealership management software
References
References available upon request.
Timeline
Senior Car Parts Sales Representative
Phil Smith Chevrolet
02.2001 - 10.2023
Car Parts Sales Manager
Colonial Pontiac
07.1987 - 02.2001
Car Parts Sales Manager
Braman Cadillac
03.1985 - 06.1987
Car Parts Sales Representative
City Motors
05.1982 - 02.1985
Associate of Arts - Liberal Studies
William Paterson University of New Jersey