Dynamic professional with extensive experience as a Remote Roadside Assistance Dispatcher at Agero, Inc., excelling in quick decision-making and clear communication. Proven track record in optimizing operations and enhancing customer satisfaction through effective problem-solving and attention to detail. Recognized for reliability and fostering positive client relationships in high-pressure environments.
Work History
Remote Roadside Assistance Dispatcher
Agero, Inc.
Medford, MA
2014 - 2025
Coordinated dispatch operations to ensure timely roadside assistance for customers.
Utilized GPS and mapping software to optimize route efficiency for service vehicles.
Managed communication between service providers and clients during high-pressure situations.
Trained new dispatch staff on protocols, systems, and customer service standards.
Analyzed call data to identify trends and recommend operational enhancements to management.
Shop Assistant
Eagle's Landing Floral Design
McDonough, GA
2011 - 2014
Assisted customers in selecting floral arrangements and gifts, enhancing shopping experience.
Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
Trained new staff on customer service protocols and product knowledge for improved team performance.
Processed sales transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
Collaborated with team members to create visually appealing store displays that attracted customers.
Completed daily tasks accurately and on-time to support shop needs.
Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Provided excellent customer service, promptly addressing inquiries and resolving issues.
Checked incoming orders and organized new stock.
Contributed to team success by supporting colleagues during peak periods or staff shortages.
Greeted customers entering store and offered assistance with requirements.
Maximized safety and production levels by frequently cleaning and organizing work areas.
Office Manager
The Inner Space
Sandy Springs, GA
2005 - 2010
Coordinated scheduling and logistics for meetings, ensuring optimal resource allocation and time management.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Optimized office space utilization, leading to more efficient and productive work environment.
Set appointments for office personnel and maintained client accounts and class registries.
Retail Sales Associate
Ross Stores
Austell, GA
2003 - 2004
Delivered exceptional customer service to enhance shopping experience and foster loyalty.
Managed inventory levels, ensuring stock availability and accuracy on sales floor.
Operated point-of-sale system efficiently, processing transactions and handling cash accurately.
Trained new team members on store policies, procedures, and customer engagement techniques.
Loan Coordinator
Washington Mutual Bank
2001 - 2004
Managed loan processing workflows, ensuring timely approvals and compliance with regulatory standards.
Coordinated documentation collection for loan applications, enhancing operational efficiency and accuracy.
Communicated with clients to gather necessary information, fostering positive relationships and improving customer satisfaction.
Oversaw quality control measures for loan documentation, ensuring adherence to internal policies and external regulations.
Accounts Payable Coordinator
Life Grocery
Marietta, GA
1998 - 2003
Processed vendor invoices with accuracy, ensuring timely payments and compliance with company policies.
Managed accounts payable workflows, optimizing invoice processing procedures for efficiency.
Collaborated with cross-functional teams to resolve discrepancies in vendor statements and payment issues.
Developed and maintained strong relationships with suppliers to enhance communication and negotiation outcomes.
Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
