Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Puga

Lubbock,TX

Summary

Dynamic employee with a proven track record at Rocky's Plumbing, excelling in quality installations and customer satisfaction. Experience in customer service, healthcare and phlebotomy. Leveraging attention to detail and time management skills, I consistently enhance efficiency and streamline processes. Committed to safety and effective communication, I ensure projects meet regulatory standards while addressing client needs professionally. Strong team collaborator, adaptable to changing needs, and reliable in all situations. Skilled in troubleshooting, technical adjustments, and customer service, with focus on safety and precision. Known for results-driven approach and effective problem-solving abilities.

Experienced with various installation techniques and equipment. Utilizes problem-solving abilities to address challenges and ensure project success. Knowledge of industry standards and practices, ensuring high-quality and safe installations.

Overview

5
5
years of professional experience

Work History

Server

Flix Brewhouse
09.2024 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Installer

Rockys Plumbing
12.2023 - 01.2025
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
  • Installed complete systems at new residential and business construction sites.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.

Drive Through

HteaO
09.2024 - 12.2024
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
  • Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
  • Checked outgoing orders for accuracy before delivery.
  • Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.

Sales Associate

Adidas Outlet
01.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Intern

Buzzflow Media
05.2024 - 08.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Phlebotomy Intern

Primary Care El Paso
09.2023 - 06.2024
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Front Desk Employee

Sun City Athletic Club
05.2020 - 09.2023
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.


Education

No Degree - Biology

Texas Tech University
Lubbock, TX
08-2028

High School Diploma -

Franklin High School
El Paso
05-2024

Phlebotomy Certification - Phlebotomy

NHA
El Paso
04-2024

Skills

  • Attention to detail
  • Time management
  • Positive attitude
  • Power tool operation
  • Valid Driver's license
  • Customer service
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • Flexible schedule
  • Punctuality
  • Loading and unloading
  • Healthcare
  • Licensed Phlebotomist

Timeline

Server

Flix Brewhouse
09.2024 - 08.2025

Drive Through

HteaO
09.2024 - 12.2024

Intern

Buzzflow Media
05.2024 - 08.2024

Sales Associate

Adidas Outlet
01.2024 - 08.2024

Installer

Rockys Plumbing
12.2023 - 01.2025

Phlebotomy Intern

Primary Care El Paso
09.2023 - 06.2024

Front Desk Employee

Sun City Athletic Club
05.2020 - 09.2023

No Degree - Biology

Texas Tech University

High School Diploma -

Franklin High School

Phlebotomy Certification - Phlebotomy

NHA

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