John Pursley
Raleigh,NC
Summary
IT professional with over five years of experience in managing complex IT infrastructures and resolving intricate challenges. Proven track record of implementing effective solutions that enhance operational efficiency. Committed to continuous learning and adapting to evolving technology trends.
Overview
9
9
years of professional experience
Work History
System Administrator
SECU
09.2021 - Current
- Administered Windows-based virtual and on-premise servers, supporting a wide array of applications, ensuring optimal performance and reliability.
- Spearheaded the provisioning and configuration of new servers, meeting organizational needs and expansion requirements.
- Coordinated monthly Windows updates for servers across development, testing, staging, and production environments, enhancing system security and functionality.
- Identified and resolved server security vulnerabilities, reducing potential threats and ensuring data integrity.
- Developed process for in-place Windows Server OS upgrades, training system administrators on implementation for over 1200 servers.
- Acted as the principal technical liaison between internal stakeholders and external vendors, facilitating seamless communication and problem resolution.
- Directed projects for the implementation of new or upgraded software applications, driving innovation and operational excellence.
Technology Specialist
SECU
09.2020 - 09.2021
- Spearheaded deployment of new RDS server to enable remote work during COVID-19.
- Led transition of client users from Google Suite to Microsoft Office 365, improving collaboration and accessibility.
- Orchestrated implementation of IBM Security MaaS360 for mobile device management, reducing security vulnerabilities.
- Administered IAM and user accounts via Active Directory, streamlining secure access management processes.
- Managed Cisco IP phone system, maintaining reliable communication infrastructure.
Information Technology Manager
Paladin
08.2017 - 07.2020
- Engineered and executed network security strategies to protect data, software, and hardware assets.
- Administered Active Directory and Microsoft/Office 365 user management while upholding security protocols.
- Implemented user access controls in Microsoft/Office 365, reinforcing stringent security measures.
- Oversaw management and maintenance of 350 Windows-based workstations and laptops, ensuring optimal performance.
- Provided comprehensive technical support to remote and on-site employees, improving system usability and user satisfaction.
- Collaborated with stakeholders to assess technology needs and drive operational efficiency improvements.
- Analyzed system performance metrics to recommend enhancements, leading to targeted productivity improvements.
- Facilitated strategic partnerships with vendors and internal teams to streamline technology procurement.
Education
Bachelor - Computer and Information Technology
Purdue University Northwest
Westville, IN05-2017
Skills
- Active directory management
- Windows server administration
- System performance monitoring
- Incident management
- Vulnerability assessment
- Patch management
- Disaster recovery planning
- Endpoint configuration
- Device management
- Documentation management
- Jira project tracking
- Confluence documentation management
- BMC Remedy ticketing system
- Project coordination
- Vendor communication
- Stakeholder collaboration
- Technical training
Websites
Timeline
System Administrator
SECU
09.2021 - Current
Technology Specialist
SECU
09.2020 - 09.2021
Information Technology Manager
Paladin
08.2017 - 07.2020
Bachelor - Computer and Information Technology
Purdue University Northwest