John Pyburn
Raleigh,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
Work History
Sales Coordinator
Medical Innovations LLC
01.2001 - 04.2006
- Worked closely with the sales team to prioritize tasks, set goals, complete deliveries and allocate resources efficiently; resulting in increased productivity and revenue. This included ensuring deliveries were packaged according to company guidelines and handled/transported professionally.
- Maintained accurate records of all sales activities, including contracts, mileage, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes and inventory management for improved efficiency and customer satisfaction.
HVAC Technician
Wake Heating & Air
07.2022 - 12.2024
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential buildings with precision and attention to detail.
- Establish and maintain friendly relationships with customers throughout the year ensuring their heating and cooling systems were in good/safe working condition.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Taproom Manager
Big Boss Brewing Co.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Planned and coordinated special events (weekly and monthly) to boost customer numbers and profitability.
- Ordered and maintained inventory of taproom products, alcohol, soft drinks and supplies to maintain and grow sales.
- Developed opening and closing SOP's and shift reports for bar staff.
- Coordinated, sold and scheduled public and private events such as wedding receptions, rehearsal dinners, business conferences and pop-up markets.
- Clean and maintain draft system.
- Built and maintained an arcade and outdoor beer garden.
Head Cellarman
Big Boss Brewing Co.
- Developed SOP's for tank cleaning, racking procedures, filtering and centrifuging.
- Developed maintenance schedule for centrifuge, pumps and all thing mechanical.
- Tracked all back of house duties Ekos.
- Proficient with lab work including cell counts, cell staining, yeast propagation, use of a Zahm & Nagel CO2 meter and Hach dissolved O2 analyzer.
- Responsible for barrel room and barrel operations.
- Bottling and canning experience.
- Moved and installed beer tanks from 7Bbls to 100Bbls including all hardware assembly and glycol lines/jackets bled and filled.
- Planted and maintained a hop garden for several years.
Head Brewer
Big Boss Brewing Co.
- Preformed all brewing tasks, from wort making to packaging.
- Maintained record keeping and inventory management through Ekos software.
- Worked with bulk grain and conveyance.
- Coordinated with sales and bar staff for beer training and upcoming events.
- Worked towards reduced plant waste, increased efficiency and consistent brewhouse operations.
Education
Graphic Communications
North Carolina State University
Raleigh, NC2003
Mathematics
Wake Technical Community College
Raleigh, NC2002
Graphic Design
Living Arts College@School of Communication Arts
Raleigh, NC2001
High School Diploma -
Needham Broughton High School
Raleigh, NC2000
Skills
- Customer Service
- Medical Supply Delivery
- Beer Production/Packaging
- HVAC
- Team Leadership
- Inventory Management
- Safety Focused
- Friendly, Positive Attitude
- Cleanliness standards
Education and Training
NC State University (2003) , Wake Technical Community College (2002) , School of Communication Arts (2000)
Contact
Raleigh, NC 27606
Timeline
HVAC Technician
Wake Heating & Air
07.2022 - 12.2024
Sales Coordinator
Medical Innovations LLC
01.2001 - 04.2006
Mathematics
Wake Technical Community College
Graphic Design
Living Arts College@School of Communication Arts
High School Diploma -
Needham Broughton High School
Taproom Manager
Big Boss Brewing Co.
Head Cellarman
Big Boss Brewing Co.
Head Brewer
Big Boss Brewing Co.
Graphic Communications
North Carolina State University
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