John Quinde
New York
Summary
Results-driven professional with 5+ years in client service, sales, and team leadership. Expertise in building client relationships and addressing customer needs to enhance service delivery. Experienced in small business operations, including clothing sales and reselling. Committed to driving team success through adaptability and a proactive approach.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Cafe Manager
Sullivan & Cromwell
125 Broad Street, New York
09.2024 - Current
- Lead daily cafe operations while delivering a professional and welcoming experience for clients, employees, and guests.
- Build strong client relationships through personalized service, clear communication, and attention to individual needs.
- Lead and coach cafe staff to maintain consistent service, quality, and workplace standards.
- Coordinate daily tasks and team workflow to keep cafe operations organized and efficient.
- Resolve client questions and service concerns quickly and professionally.
- Monitor inventory and product levels to maintain availability and reduce interruptions in service.
- Train team members on customer service, food safety, beverage preparation, and operational procedures.
- Communicate with management and staff to address daily priorities and improve the client experience.
- Maintain high standards for cleanliness, safety, organization, and service quality.
- Manage multiple client requests and operational priorities while maintaining accuracy and professionalism.
Freelance Sales & Reselling
Independent / Self-Employed
New York, NY
06.2022 - 10.2024
- Built customer relationships through clothing sales, product recommendations, and responsive communication.
- Generated sales by identifying customer preferences and presenting products effectively.
- Negotiated prices and worked directly with customers to complete successful transactions.
- Managed product listings, pricing, inventory, and customer inquiries.
- Developed practical experience in sales, marketing, negotiation, and small-business operations.
- Maintained repeat customer relationships through reliable service and professional communication.
Shift Supervisor
Starbucks
Jackson Heights , NY
07.2021 - 06.2023
- Led daily shifts and supported team members in delivering fast, friendly customer service.
- Trained and coached employees on service, product quality, safety, and store procedures.
- Delegated tasks and adjusted priorities to keep operations running smoothly during busy periods.
- Built strong customer relationships through personalized service and product recommendations.
- Resolved customer concerns professionally and worked with team members to find solutions.
- Managed opening and closing procedures while maintaining safety and security standards.
- Supported cash handling, inventory, product availability, and daily store operations.
- Communicated with management and team members to address staffing and operational needs.
Barista
Starbucks
Flushing, New York
05.2016 - 07.2021
- Delivered friendly and personalized service in a fast-paced, high-volume environment.
- Prepared coffee, espresso drinks, teas, and customized beverages with speed and accuracy.
- Recommended products based on customer preferences, supporting sales and customer satisfaction.
- Developed strong relationships with regular customers through reliable and personalized service.
- Handled cash and card transactions accurately while maintaining a professional customer experience.
- Managed multiple orders and priorities while maintaining product quality and accuracy.
- Maintained clean, organized, and fully stocked service areas.
- Supported opening, closing, inventory, cleaning, and daily operational needs.
Education
City University of New York
New York, NY01-2028
Skills
- Daily Operations Management
- Inventory Management
- Food Safety & Sanitation
- Technology integration
- Client Communication
- Product Knowledge & Recommendations
- Conflict Resolution
- Problem Solving
- Creative problem solving
- Time Management
- Multitasking
- Building Customer Relationships
Certification
- Qualifying certificate in food protection, Certified barista trainer
Languages
Spanish, Bilingual
Timeline
Cafe Manager
Sullivan & Cromwell
09.2024 - Current
Freelance Sales & Reselling
Independent / Self-Employed
06.2022 - 10.2024
Shift Supervisor
Starbucks
07.2021 - 06.2023
Barista
Starbucks
05.2016 - 07.2021
City University of New York