John Raphael
North Syracuse,New York
Summary
Strategic individual with extensive experience leading teams and streamlining operational processes. Highly proficient in overseeing production efforts, coordinating resources, and managing inventory. Expert in implementing strategies to improve efficiency and reduce costs. Results-driven production leader with a proven ability to develop proactive solutions to reduce costs, improve efficiency, and increase customer satisfaction. Possesses extensive experience in the manufacturing industry, including developing and implementing production plans. Motivated individual with experience in the manufacturing industry. Highly skilled in developing and implementing production plans and organizational strategies to maximize efficiency and profitability. Proven track record of streamlining production processes, reducing costs and improving safety measures to ensure safe and efficient operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Specialist
Rapid Response Monitoring
01.2024 - Current
- Collected, arranged, and input information into database system.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Delivered prompt service to prioritize customer needs.
Production Manager
Salina Ace
03.2014 - 12.2023
- Communicated directly with customers about order details and information
- Trained staff on safety procedures, quality standards, and equipment operation
- Monitored plan and incoming work, re-prioritizing to meet changing priorities and deadlines
- Monitored inventory levels and maintained accurate records of stock
- Oversaw optimum daily operations, exceeding customer expectations
- Developed and implemented production schedules to ensure timely completion of projects
- Re-prioritized work and plans to meet changing deadlines and priorities.
Store Associate
Mannys
04.2014 - 03.2020
- Greeted customers and answered questions, assisting with needs and finding items
- Provided excellent customer service, demonstrating strong interpersonal and communication skills
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail
- Built relationships with customers through friendly conversations about products or services offered at the store
- Performed general store maintenance for clean store appearance
- Labeled, tagged, and sorted merchandise for sale
- Unloaded store merchandise and arranged products in display areas
- Restocked shelves with appropriate items to support availability
- Processed cash and credit payments with accurate cash-handling
- Resolved customer complaints promptly with professionalism and courtesy
- Communicated with store manager about merchandise and supply needs to maintain well-stocked store.
Education
Coursework - Business in Accounting and Information Systems
Onondaga Community College
Syracuse, New York05.2017
High School Diploma -
Cicero-North Syracuse
Cicero, New York06.2013
Skills
- OSHA Regulations
- Material Handling Expertise
- Value Stream Mapping
- Metrics Management
- Quality Assurance Controls
- Supply Management Expertise
- Assembly and Production
- Customer Support
- Cause and Effect Analysis
- Production Oversight
- Customer Response
- Strong Leadership Abilities
- Operations Management
References
References available upon request.
Certification
Department of Defense
Timeline
Operations Specialist
Rapid Response Monitoring
01.2024 - Current
Store Associate
Mannys
04.2014 - 03.2020
Production Manager
Salina Ace
03.2014 - 12.2023
Coursework - Business in Accounting and Information Systems
Onondaga Community College
High School Diploma -
Cicero-North Syracuse
Department of Defense
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