Gisselle Lara
Las Vegas,NV
Summary
Level-headed, efficient, multi-tasking team player with an ambition to use various skills obtained over the course of 5 years working as a Customer Service Representative to begin my career as a 9-1-1 Professional. Highly proficient in handling stressful situations, using critical thinking and effective listening skills to address any conflict or concern in a timely manner. Ultimately committed to ensure proper response is met for customer satisfaction, while also striving to protect life and property.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rapid Response Monitoring
05.2023 - Current
- Monitor live and active alarms for customers.
- Dispatch appropriate authorities to ensure safety of life and property.
- Provide technical support, transferring to Tier 2/Dealers when needed.
- Assists on-call technicians to ensure proper technical assistance was provided.
Delivery Driver
Uber Eats
01.2022 - 12.2022
- Picked up and delivered customer orders in a timely manner.
- Selected the best and most efficient route to ensure on-time deliveries.
- Maintained communication with customers regarding their order.
- Performed routine maintenance on vehicle to adhere with company policies.
Customer Solution Specialist
LuckyTop
08.2021 - 01.2022
- Assisted customer primarily through email regarding order and product inquiries.
- Responded to online reviews via email or call backs to ensure satisfaction.
- Followed up with shipping partners, ensuring order status is within schedule.
Supervisor
Sitel
07.2020 - 01.2021
- Assisted my team of agents on both phones and online chats with any inquiries and taking over escalated calls.
- Improved customer satisfaction with timely response to escalated inquiries, addressing concerns, and finding effective solutions.
- Followed up with vendors directly to ensure order status is within schedule.
Customer Service Representative
Sitel
08.2019 - 01.2021
- Managed inbound phone calls and online chats in regards to member inquires.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Remained knowledgeable about company policies and procedures.
Education
High School Diploma -
Veterans Tribute Career And Technical Academy
05.2018
Skills
- Effective communication Skills
- Active listening
- Works effectively under stress
- Multi-tasker
- Average 55 wpm
- Excellent grammar and punctuation
Certification
- Certificate of Skill Attainment - Emergency Telecommunications
- Certificate International Academies of Emergency Dispatch - (Expired)
- Diploma International Academy of Emergency Fire Dispatch - (Expired)
- Diploma International Academy of Emergency Police Dispatch - (Expired)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Rapid Response Monitoring
05.2023 - Current
Delivery Driver
Uber Eats
01.2022 - 12.2022
Customer Solution Specialist
LuckyTop
08.2021 - 01.2022
Supervisor
Sitel
07.2020 - 01.2021
Customer Service Representative
Sitel
08.2019 - 01.2021
- Certificate of Skill Attainment - Emergency Telecommunications
- Certificate International Academies of Emergency Dispatch - (Expired)
- Diploma International Academy of Emergency Fire Dispatch - (Expired)
- Diploma International Academy of Emergency Police Dispatch - (Expired)
High School Diploma -
Veterans Tribute Career And Technical Academy
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