John Rasey

• Coordinated project timelines and resources to enhance workflow execution.
• Conducted thorough testing to ensure product quality and reliability standards.
• Documented technical specifications for new features and system updates.
• Supported troubleshooting efforts by diagnosing technical issues effectively.
• Implemented continuous improvement initiatives throughout the product lifecycle including design changes, material selection and process optimization.
• Developed test plans and conducted tests to ensure quality of products.
• Maintained version control systems such as Git or Subversion to track changes in source code.
• Participated in team-based assessments to ascertain DevOps assignment goals.
• Conferred with technical personnel to prepare designs or operational plans.
• Researched feasibility, design or performance of components or systems.
• Performed testing to determine functionality or optimization.
• Monitored system performance to ensure optimal reliability and availability.
• Developed and maintained automated scripts for system maintenance and monitoring tasks.
• Assisted in troubleshooting complex technical problems involving multiple components or subsystems.
• Troubleshot hardware and software applications related to system reliability.
• Analyzed system logs to detect anomalies or errors that could affect operations.
• Documented procedures related to installation, configuration, maintenance and repair of systems.
• Collaborated with cross-functional teams to troubleshoot system issues effectively.
• Implemented best practices for incident response and resolution processes.
• Participated in on-call rotation to provide 24/7 support for critical systems.
• Documented procedures and guidelines for team knowledge sharing and training.

• Maintained server performance and uptime for media delivery systems.
• Troubleshot hardware and software issues for internal teams.
• Configured and maintained system hardware, software and network components.
• Deployed operating systems upgrades and security patching in accordance with IT policies.
• Oversaw storage management, data migration, backups and drive replacements.
• Performed regular backups of critical data and documents.
• Set up, optimized, and managed network equipment.
• Documented system configurations and standard operating procedures.
• Collaborated with cross-functional teams on system upgrades and migrations.
• Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
• Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
• Spearheaded development of server infrastructure, overseeing quality control and managing staging and production operations.
• Implemented process improvements that streamlined workflows, enhancing overall team efficiency.
• Facilitated team meetings to discuss project updates and resolve issues.
• Developed training materials for onboarding new staff members effectively.
• Led team by providing guidance and support, ensuring timely completion of tasks to maintain high standards.
• Delegated daily tasks to team members to optimize group productivity.
• Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
• Identified opportunities for process improvements and implemented changes.
• Coordinated team resources to achieve project goals.
• Maintained cleanliness and organization of work areas to promote safety and efficiency.
• Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Spearheaded development of server infrastructure, overseeing quality control and managing staging and production operations.

Web Support - 1/1999 to 7/1999

• Technical support resource for group of 40 content authors
• Managed design and layout for templates on logistics website
• Performed team technical lead for website runtime and content support
• Implemented web based request process for cost analysis on web based application development
  
  Systems Administrator III - 10/1997 to 1/1999
• Daily desktop support of 200+ users in the Customer Support Logistics group
• Scoped and planned NT server emulation software rollout project for the Customer Support Division
• Provided system performance and troubleshooting support for multiple logistics servers
• Participated in defining desktop standards for desktop systems company wide

Systems Administrator II / Production Support - 4/1994 to 10/1997

• Managed external website system and content integration process
• Created HTML conversion scripts for SGML based technical support content
• Provided build and authoring tools assistance used to create information product created by the Customer Support Division
• Maintained quarterly release schedule timelines and project release specifications for customer support based information product
• Provided intermediate and long term desktop and server system support and hardware lifecycle planning
• Provided system hardware and software support for group of 40 users
• Provided build and authoring tools training for customer support based information product
• Coordinated product release cycles through established engineering release process
  - Worked with Marketing, Purchasing, Software Distribution, and Document Control groups to ensure all deliverables were provided on time during product release cycle timeline

Systems Administrator II - 4/1991 to 4/1994

• Provided support for Document Control application for 100+ users
• Created database and data input forms that managed the Entry Systems Division Release Process
• Managed CAD file transfer process from Engineering to Document Control
• Maintained server and application responsible for storing CAD files Document Control group
• Provided desktop system hardware and software support for Document Control team