John Redfearn

• Engineered with vendors and Managed Avaya phone system for US EMEA and APAC.
• Designed and Managed over 40 conference rooms for US, EMEA and APAC.
• Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
• Managed inventory of hardware components for timely replacement or repair as needed.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Enhanced user productivity, training employees on the use of new applications and system features.
• Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
• Purchased, setup and installed new computers.
• Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
• Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
• Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
• Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
• Successfully onboarded new employees by setting up workstations, peripherals, and profiles while providing comprehensive training on company software applications..
• Facilitated seamless migrations to new operating systems, minimizing disruptions to workflows.
• Led project to upgrade network printers, resulting in improved reliability and print quality for users.
• Supported remote workers by establishing secure and efficient virtual desktop infrastructures.
• Streamlined hardware procurement process, ensuring compatibility and cost-effectiveness.
• Tested new software and hardware prior to deployment.

• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• CompTIA - Certified Technical Trainer
• Taught Windows, Novell Networking and Various applications.

Managed Novell network, desktop support phone system and turrets.

• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Managed technicians and also provided service.
• Company supported terminals and printers for Financial firms in NYC, Short Hills NJ and the NY Department of Corrections.

Volunteer EMT since 1976. Held Various positions as Chief, Vice President, Asst. Director and more.

Provide support for Imagetrend, IPads and networks at 2 buildings also support Microsoft Teams and help members with IT issues.

• Responded to emergency medical calls, providing basic life support services in accordance with protocols.
• Extrication Instructor took courses at Manufacture for "Jaws of Life"
• Incident Command, Hazmat
• Keeping up with new car technologies and Lithium batteries.