John Reichard
McKean,PA
Summary
Dynamic banking professional with extensive experience at Mercer County State Bank, excelling in customer service and relationship management. Proven track record in implementing efficient systems and enhancing operational performance. Skilled in cash handling and credit analysis, with strong leadership abilities that drive team success and foster client loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Mercer County State Bank
Cambridge Springs, PA
09.2023 - Current
- Managed daily operations of a busy bank branch, overseeing all aspects of customer service, sales, and team management
- Implemented new customer relationship management system resulting in improved efficiency in handling customer inquiries and complaints
- Manage the teller function, new accounts, ATM balancing, night depository processing, and many other responsibilities.
- Assume full authority of Branch Manager, in their absence.
Personal Banker
Northwest Bank
Erie, PA
01.2019 - 01.2023
- Assisted in the training of tellers, monitored cash limits, made several supervisory decisions, and approved large deposit items for tellers.
- Serviced customers with the entire lending process for all consumer loans, credit cards products, and educated customers about financial products.
- Was responsible for opening many new personal, business, estate, and trust accounts. I also followed up on the maintenance of these products.
Universal Banker II
ERIEBANK
Harborcreek, PA
07.2012 - 07.2019
- Accepted credit card and loan applications, opened and maintained all banking related accounts, cross-sold all related financial products.
- Prepared and sent domestic and international wire transfers for business and consumer customers.
- Serviced the financial needs for existing and new clients and maintained a positive relationship to enhance future business.
Education
Graduate Certificate - Computer Software Applications
Northwest Regional Technology Institute
Erie, PA01.2002
Graduate Certificate - Sales Management
Mercyhurst University
Erie, PA01.1988
Skills
- Supervising experience
- Cash handling
- Financial services
- Microsoft Excel and Office
- Credit analysis
- Fraud prevention
- Relationship management
- Organizational skills
- Customer service and support
- Assistant manager experience
- Leadership skills
- Computer proficiency
- Lending expertise
- Banking knowledge
- Microsoft Outlook proficiency
- Marketing strategies
- Management capabilities
Certification
Driver's License
NMLS Number
References
References available upon request.
Timeline
Assistant Branch Manager
Mercer County State Bank
09.2023 - Current
Personal Banker
Northwest Bank
01.2019 - 01.2023
Universal Banker II
ERIEBANK
07.2012 - 07.2019
Graduate Certificate - Computer Software Applications
Northwest Regional Technology Institute
Graduate Certificate - Sales Management
Mercyhurst University
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