John Rivas
Santiago De Los Caballeros,Santiago De Los Caballeros
Summary
Dynamic Customer Service Representative with a proven track record at HireHoratio, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint handling and consistently exceeding performance metrics. Adept at maintaining detailed records and collaborating with teams to implement best practices for superior service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HireHoratio
08.2023 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Support Service Group
08.2020 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Industrial Engineering
Pontificia Universidad Catolica Madre Y Maestra
Santiago De Los Caballeros12-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
HireHoratio
08.2023 - Current
Customer Service Representative
Support Service Group
08.2020 - 12.2023
No Degree - Industrial Engineering
Pontificia Universidad Catolica Madre Y Maestra
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