John Rivera
Metairie,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Cafe Equator
08.2023 - 09.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
Cafe Minh
08.2021 - 04.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Steward
Omni Hotels & Resorts
03.2021 - 06.2022
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Steward
Sheraton Hotels
09.2017 - 03.2020
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
Education
High School Diploma -
Luis Negron Lopez
Sabana Grande Puerto Rico06.2015
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Memory retention
- Cash Handling
- Guest Relations
- Professional Appearance
- Service prioritization
- Order Management
- Problem-solving abilities
- Customer Relations
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Restaurant Waiter
Cafe Equator
08.2023 - 09.2024
Restaurant Waiter
Cafe Minh
08.2021 - 04.2023
Steward
Omni Hotels & Resorts
03.2021 - 06.2022
Steward
Sheraton Hotels
09.2017 - 03.2020
High School Diploma -
Luis Negron Lopez
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