John Roberson
Fredericksburg,VA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach to solving problems.
Overview
6
6
years of professional experience
Work History
Area Operations Manager
Amazon
01.2023 - Current
- Manage and supervise over 100 employees daily
- Helped implement unmanned inventory system (UIS) enhancing operational efficiency and accuracy in inventory management
- Identified and streamlined inventory process reducing operational costs and improving order fulfillment times
- Use data analytics to monitor inventory levels and performance metrics, facilitating improved decision-making and pro-active resource management
- Collaborated with various departments (IT, Logistics, Operations) to integrate UIS seamlessly into existing workflows enhancing overall productivity
- Train team members on UIS functionalities and best practices promoting operational excellence and continuous improvement
- Solved operational challenges related to inventory discrepancies, leading to 65% increase in inventory accuracy
- Assisted in scaling UIS capabilities to meet fluctuating demand, ensuring optimal inventory management during peak seasons
- Played key role in initiatives that reduced labor costs by 50% through automation and improved inventory processes using OPEX software systems
- Developed and monitored key performance indicators (KPIs) to assess effectiveness of OPEX strategies, driving continuous improvement initiatives
- Assess reports to evaluate performance, develop targeted improvements, and implement changes as needed
- Partner with management teams to establish and maintain quality control and safety standards
- Manage and support employee recognition programs
- Lead and motivate team to meet or exceed production goals
Fraud Prevention (Paid Intern)
AARP Services
08.2021 - 06.2022
- Managed multiple projects, anticipate project needs, and work priorities
- Assisted "digital volunteer fraud fighter" group
- Reviewed 100+ consumer submissions to scam-tracking map and help to determine which to publish
- Attended weekly team meetings in large matrix organizational structure
- Analyzed approximately 60 potential fraud cases daily
- Provided support for fraud-related projects and research
- Managed dedicated email accounts that received fraud alerts to add to scam-tracking map
- Provided support for social media channels
- Completed assigned projects for Cybersecurity department manager
Tech Helper (Volunteer Intern)
Howard University School Of Law
06.2019 - 07.2019
- Utilized QR app to scan inventory codes
- Entered codes into the Computer Maintenance Management System daily (CMMS)
- Ran reports of inventoried data for technology manager
- Planned and organized computer hardware in storage room
Education
MBA - Business Administration
University of Maryland Global Campus (3.5 GPA)
Hyattsville, MD06-2024
Bachelor of Science - Cybersecurity
Old Dominion University (3.5 GPA)
Norfolk, VA05.2022
Associate of Science - Computer Science - General Studies
Paul D Camp Community College (3.8 GPA
Franklin, VA05.2020
High School Diploma -
Massaponax High School (3.5 GPA)
Fredericksburg, VA05-2018
Skills
- Process Optimization
- Data Analysis
- Cross-functional collaboration
- Training and Development
- Quality Control and Logistics
- Workplace Safety
- Motivating, Mentoring and Coaching
- Scalability Projects
- Cost Reduction Initiatives
- Performance Metrics Tracking
- Excellent Interpersonal Skills
- Leadership & Team Building
Affiliations
- Sigma Alpha Lambda National Leadership & Honors Organization
- Phi Theta Kappa Honors Society
- Tau Sigma Academic Honor Society
Timeline
Area Operations Manager
Amazon
01.2023 - Current
Fraud Prevention (Paid Intern)
AARP Services
08.2021 - 06.2022
Tech Helper (Volunteer Intern)
Howard University School Of Law
06.2019 - 07.2019
MBA - Business Administration
University of Maryland Global Campus (3.5 GPA)
Bachelor of Science - Cybersecurity
Old Dominion University (3.5 GPA)
Associate of Science - Computer Science - General Studies
Paul D Camp Community College (3.8 GPA
High School Diploma -
Massaponax High School (3.5 GPA)
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