John Robilio
Savannah,United States
Summary
Experienced Account Growth Specialist with a proven track record of driving impactful results in the B2B and eCommerce markets. Specializes in supply chain analysis, networking, and identifying opportunities for expanding existing footprints. Utilizes a consultative sales approach and onboards omnichannel solutions for successful eCommerce expansions. Committed to continuous process improvement, constantly seeking ways to enhance efficiency and drive business growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Server/Event Server
The Olde Pink House
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Executive, Market Development
FedEx Services
05.2018 - 07.2023
- Client success partner / logistics SME collaborating to strengthen customer supply chain, managing $10MM book of business = ±200 accounts, each with transportation spend of $45K to $2MM
- Achieving top division attainment and maxing out net new logo metrics for fiscal Q4/2023
- Delivering 100% of goal with $75K new net logo in Q3 2022 with addition of Bramble Pets, Morton Williams Wines, and Folden Lane
- Designing strategic solutions with client decision makers and internal teams (package engineering, vendor enablement, onboarding for premier customer service, digital, eCommerce, etc.) to meet evolving business needs and innovate solutions
- SME in cold chain and perishable shipping, coordinating resources to excel in high-risk environs, e.g., NY Blood, Eli Zabar, Schaller & Weber
- Recovering Best Pets' business in 2023 for $2MM / yr gain after 4-year departure
- Closing $100K in additional services to Absolute Brilliance, 2023
- Growing Schutz Shoes account from $1.5MM in 2020 to $5MM in 2023, enabling client transition to 90% eCommerce with 5 shipping locations; advancing to FedEx Worldwide, 2021
- Deepening footprint / increasing efficiency by 20% with AI tracking for luxury goods and diamond wholesaler
- Streamlining operations with deep dive at Memorial Sloan Kettering Cancer Center, eliminating $8K in annual loss
Account Executive, Market Development
FedEx Services
09.2016 - 05.2018
- Developing partnerships in East Side B2B and B2C opportunities and delivering 2017 revenue at 97% of goal
- Catering to museum client with $2.1MM contract, renegotiating to retain business in 2018 and working peak holiday operations with high touch account management
- Writing proposal for international import and export business, offering $30K savings
- Winning 2017 pet care company contract, increasing service solutions with quantitative insights, growing client business, and reducing client costs $30K annually
- Establishing client business reviews to discover sales opportunities based on anticipated traffic, industry trends, and innovation
- LPSP Ambassador to NY East team
Account Executive, Business Development
FedEx Services
04.2016 - 09.2016
- Bridging critical gap between Worldwide Account Reps and client operations, exceed metrics, and execute discovery strategies to realize further revenue
- Prospecting intuitively - from mailroom to procurement - as trusted partner and relaying opportunities to sales representatives
- Realizing additional $10K in high end fabrication freight business
- Saving top electronics account 15% with discovery of RTS costs
- Uncovering $50K international import opportunity in retail client business
- Proactively planning for peak and special releases
Reserve Sales Professional
FedEx Services
11.2015 - 04.2016
- Shadowing metro area sales representatives to master day-to-day processes, sales methodologies, conflict resolution, and consultative selling
- Managing accounts on vacation schedule for Upper West Side team
- Mastering FedEx service offerings, contract negotiations, internal practices, and vernacular
- Foundations for New Hires graduate - including courier ride along
Sales Consultant
US Foods
08.1998 - 06.2002
- Presidents Club Winner
- Securing new accounts via cold calling while continually educating existing clients on services offered, trend, product availability, and pricing
- Resolving conflicts and concerns to achieve exceptional satisfaction, generate repeat and referral business, and increase revenue - all within client budget
General Manager
Cielo Restaurant
06.1997 - 08.1998
- Managing daily operations (i.e
- Hiring, training, oversight, and payroll) and staff of 17 people
- Maintaining food and liquor inventories to meet customer demands
- Coordinating menus with chefs to maintain high standards of quality and variety
Head Trainer
Christian Brothers University
08.1994 - 06.1997
- Preventing and providing emergent / ongoing care of athletic injuries
- Managing services for 12 sports team with over 200 participating athletes
- Coordinating individual and group training programs with eight coaches, Athletic Director and Sports Information Director
Education
Bachelor of Science - Kinesiology
University of Arkansas
Fayetteville, AR08-1993
Skills
- Webalytics
- Microsoft Teams
- Zoom
- Salesforcecom
- Leadership
- Customer service
- Product knowledge
- Sales presentations
Certification
Carnegie Business Relations
Honorsandawards
- LPSP Leader of the Year, NY Metro - FedEx, 01/01/18
- High Five Nominee, NY Metro - FedEx, 12/01/18
- FedEx People's Choice Award Central Park Division - FedEx, 05/01/23
Timeline
Server/Event Server
The Olde Pink House
11.2023 - Current
Sales Executive, Market Development
FedEx Services
05.2018 - 07.2023
Account Executive, Market Development
FedEx Services
09.2016 - 05.2018
Account Executive, Business Development
FedEx Services
04.2016 - 09.2016
Reserve Sales Professional
FedEx Services
11.2015 - 04.2016
Sales Consultant
US Foods
08.1998 - 06.2002
General Manager
Cielo Restaurant
06.1997 - 08.1998
Head Trainer
Christian Brothers University
08.1994 - 06.1997
Carnegie Business Relations
Bachelor of Science - Kinesiology
University of Arkansas
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