Stephanie Saulnier
Las Vegas,NV
Summary
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Sociable Server offering 6 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
13
13
years of professional experience
Work History
Server/Event Server
Hard Rock Cafe
Las Vegas, NV
08.2021 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Mickie Finnz Fish House & Bar
Las Vegas, NV
06.2018 - 03.2019
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Greeted guests and provided menus.
Sales Representative
US Lead Generation
Henderson, NV
02.2015 - 01.2018
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Sales Manager
AGR Group Nevada
Las Vegas, NV
04.2011 - 04.2014
- Managed daily operations of sales department, including supervision of staff members.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and maintained sales environment to support business objectives.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Developed and implemented new sales strategies to update product lines.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Prepared sales production reports for senior management.
Education
Clark County
Las Vegas, NV03-2008
Skills
- Guest Engagement
- Table Bussing
- Table Setting
- Food Running
- Safe Food Handling
- Point of Sale (POS) System Operations
- Strong Work Ethic
- Dining Crew Workflow Optimization
- Dining Customer Service
- Liquor, Wine, and Food Service
- Menu Knowledge
- POS Operation
- Cash Handling
- Exceptional Customer Service
- Buffet Setup and Takedown
- High-Volume Dining
- Suggestive Selling
Timeline
Server/Event Server
Hard Rock Cafe
08.2021 - 02.2024
Server
Mickie Finnz Fish House & Bar
06.2018 - 03.2019
Sales Representative
US Lead Generation
02.2015 - 01.2018
Sales Manager
AGR Group Nevada
04.2011 - 04.2014
Clark County
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