ALEXA HOOPER
Port Colborne ,Canada
Summary
I'm a dedicated Customer Service Associate with experience supporting teams, training new employees, and handling day-to-day operations in fast-paced environments. I'm known for clear communication, staying organized under pressure, and being adaptable when priorities shift. I can help improve workflow, support internal teams, and contribute to a smooth, efficient work environment.
Overview
5
5
years of professional experience
Work History
Server/Event Server
GLENROSA
03.2025 - 04.2026
- Maintained knowledge of current sales promotions and new product releases.
- Organized and prioritized tasks and activities, and worked within strict timeframes and deadlines.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Works in multiple different, fast-paced settings during events, serving and cocktail serving
Server
KONA GRILL
12.2023 - 03.2025
- Trained and onboarded new team members on company policies, procedures, and service standards.
- Maintained shifting priorities to keep up with the flow of business.
- Operated multiple point-of-sale systems to ensure accurate order entry, payment processing, and reporting of transactions.
Server
ZTEJAS SOUTHWESTERN GRILL
02.2021 - 12.2023
- Collaborated with team members to ensure smooth operations during busy periods.
- Handled cash transactions and processed payments accurately.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Skills
- Data entry and record keeping
- Team collaboration
- Service prioritization
- Positive communication
- Conflict resolution and problem solving
- Guest engagement
Timeline
Server/Event Server
GLENROSA
03.2025 - 04.2026
Server
KONA GRILL
12.2023 - 03.2025
Server
ZTEJAS SOUTHWESTERN GRILL
02.2021 - 12.2023