Emily Soto
New York
Summary
Detail-oriented and organized hospitality professional prepared for roles requiring exceptional customer service. Known for reliability and adaptability in dynamic settings, consistently ensuring guest satisfaction. Strong emphasis on teamwork and achieving results, while maintaining high standards and professionalism.
Overview
3
3
years of professional experience
Work History
Event Server/ Bartender
HK Hall
07.2023 - Current
- Provided excellent customer service to guests at various events, including concerts, corporate events, and private parties
- Managed customer orders and transactions, ensuring accurate processing of payments, handling cash, and providing change
- Assisted in setting up, organizing, and breaking down event spaces to ensure smooth operations
- Worked with event coordinators to meet guest requests and maintain event schedules
- Managed tips and payment records for large groups, ensuring accurate accounting at the end of each shift
Server/ Hostess
Cantina Rooftop
02.2022 - 02.2024
- Managed customer transactions, processed payments, handled cash, and made change, ensuring accuracy and minimizing discrepancies
- Used POS system to input orders, track sales, and generate receipts
- Assisted in reconciling daily cash registers, ensuring totals matched receipts and cash on hand
- Delivered exceptional customer service, addressing guest needs and maintaining positive relationships
- Maintained a clean and organized work environment for smooth front-of-house operations
Lead Host
Lupa Osteria Romana
12.2022 - 05.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Answered phones promptly to record and confirm reservations.
- Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
Associate of Applied Science - Accounting
Borough of Manhattan Community College
New York, NY12-2025
Skills
- Understanding of Spanish and Portugues
- Reliability and punctuality
- Communication and customer service
- QuickBooks Proficiency
- Proficient in Excel and Google Sheets
- Cash handling and reconciliation
- Data entry and record keeping
- Financial reporting and budgeting
- Strong mathematical and analytical skills
- Time management and organizational skills
Timeline
Event Server/ Bartender
HK Hall
07.2023 - Current
Lead Host
Lupa Osteria Romana
12.2022 - 05.2023
Server/ Hostess
Cantina Rooftop
02.2022 - 02.2024
Associate of Applied Science - Accounting
Borough of Manhattan Community College
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