John Roman
Savannah,GA
Summary
Proactive Kitchen General Manager with extensive experience in budget management, employee training, and contract negotiations. Skilled in developing strategies to increase sales and profitability, fostering positive team environments, and implementing cost-saving measures. Bringing strong operational management skills, expertise in inventory control, and a commitment to sustainability. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
37
37
years of professional experience
Work History
Kitchen General Manager
Blueberry Hill
10.1987 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Team Member
Lion's Choice
St Louis, Missouri
01.2018 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
General Manager of Operations
Joanie's Pizzeria
St Louis, Missouri
01.2011 - 03.2013
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established standard operating procedures that enhanced employee performance.
Education
High School Diploma -
University City Public High School
St Louis, MO06.1983
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff Management
- Training and Development
- Staff training/development
- Inventory Control
- Employee Scheduling
- Administrative Skills
- Labor Cost Controls
- Deadline-oriented
- Purchasing
- Recruitment
- Expense Control
- Troubleshooting expertise
- Purchasing and planning
- Supply Chain Management
Timeline
Team Member
Lion's Choice
01.2018 - 03.2020
General Manager of Operations
Joanie's Pizzeria
01.2011 - 03.2013
Kitchen General Manager
Blueberry Hill
10.1987 - 08.2024
High School Diploma -
University City Public High School
Similar Profiles
Osheanna WilliamsOsheanna Williams
Customer service at BLUEBERRY HILLCustomer service at BLUEBERRY HILL
Lucia RodriguezLucia Rodriguez
Server at Blueberry Hill Family RestaurantServer at Blueberry Hill Family Restaurant
Carmen VazquezCarmen Vazquez
Wait Staff Member at Blueberry Hill CafeWait Staff Member at Blueberry Hill Cafe