Osheanna Williams

Resolved customer complaints and maintained clean and tidy checkout area.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Processed customer orders and accurately handled payment transactions.
• Counted money in drawers at beginning and end of each shift.
• Developed and managed relationships with customers to increase customer loyalty.

• Made sure that products were produced on time and are of good quality.
• Assembled products to meet production requirements and daily established quotas.
• Utilized hand tools and machinery to safely complete assembly processes.
• Collaborated with team members to meet production deadlines.
• Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
• Loaded and unloaded materials from conveyor belts to support continuous production.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained visitor log for entering and leaving facility for security purposes.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Handled assignments independently with good judgement and critical thinking skills.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Redeemed coupons to discount purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Set up new sales displays each week with fresh merchandise.

• Followed safety regulations to maintain safe work environment.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.

• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Proved successful working within tight deadlines and a fast-paced environment.
• Collaborated with team members to achieve daily goals and meet company objectives.
• Completed daily orders with expert picking and packing of shipments.
• Inspected items to identify discrepancies and damages and reported to supervisor.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

• Displayed very good communication and customer service skills.
• Exhibited good attendance, work habits, and willingness to learn job functions.
• Assisted driver with product or package deliveries to residential and commercial locations.
• Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
• Lifted and carried packages weighing up to [Number] pounds.
• Arranged packages on truck to achieve best use of storage space and to minimize damage.
• Used hand trucks and dollies to safely transport heavy and cumbersome packages.
• Prevented damage to packages and products by correctly securing loads.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided product and service recommendations to guide customers on products to meet varying needs.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Assisted other team members to achieve goals.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Trained new team members on procedures, customer service, and sales techniques.
• Became familiar with products to answer questions and make suggestions.
• Operated cash register to ring up final bill and process various forms of payment.