JOHN ROPIEQUET
Grand Rapids,MI
Summary
Accomplished legal customer service and sales specialist with a strong record of performance excellence. Demonstrated ability to increase revenue through targeted sales strategies and attentive customer follow-ups. Adept at developing robust client relationships and optimizing operational processes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Referral Intake Specialist
K Altman Law
Farmington Hills, Michigan
11.2025 - Current
- Conducted thorough initial interviews to collect vital details, including medical history and legal circumstances, supporting informed case assessments.
- Executed client intake interviews to gather essential case information, ensuring accurate evaluation of individual situations.
- Maintained clear communication channels between clients and legal teams, facilitating timely updates and improving information flow.
- Enhanced attorney-client interaction by managing appointment scheduling effectively.
Legal Call Center Agent
Walker Advertising
Torrance, CA
10.2024 - 11.2025
- Achieved performance metrics exceeding expectations for call quality and satisfaction levels.
- Managed high call volumes while consistently achieving quality standards.
- Utilized active listening to accurately determine customer needs and offer effective solutions.
- Provided exceptional customer service, enhancing satisfaction for customers and support for team members.
- Responded to calls, organized voicemails, and scheduled follow-ups to promote engagement.
Online Sales Representative
HelpGrid
07.2024 - 10.2024
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Achieved top sales numbers, contributing to overall team revenue growth.
- Cultivated repeat customers through personalized follow-up communications and targeted promotions, strengthening customer loyalty.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Trained new hires on company policies and product-specific selling techniques, fostering a knowledgeable sales team.
Public Transportation Operations
Interurban Transit Partnership
Grand Rapids, MI
05.2022 - 07.2024
- Ensured clean and safe bus environment, enhancing comfort and satisfaction for all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Assisted passengers in stowing and retrieving luggage, bags, and wheelchairs, promoting efficient boarding and disembarking.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Utilized conflict resolution strategies to foster a positive atmosphere onboard, effectively addressing challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
Insurance Sales Executive
Globe Life And Accident Insurance Company
Grand Rapids, MI
10.2021 - 05.2022
- Managed a large book of business efficiently, balancing client needs with company objectives while maintaining a high-quality service standard.
- Negotiated favorable terms with carriers to secure the best possible coverage for clients at competitive prices.
- Implemented innovative marketing strategies to raise brand awareness and attract new clientele.
- Conducted thorough risk assessments for potential policyholders, minimizing company exposure to liabilities.
- Achieved top sales performance rankings within the agency consistently through aggressive prospecting and relationship building efforts.
Breathing Air Engineer
L&M England
Woodford
09.2020 - 10.2021
- Performed preventative maintenance to keep tools and equipment functional.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Prepared action plans for problematic processes and assets.
- Participated in formal internal design reviews of proposed products and components.
- Wrote, reviewed and edited technical document in accordance with template requirements.
Sales Specialist
Praise Sign
Grand Rapids, MI
09.2015 - 10.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Associate of Applied Science - Electronics Technology
USAF Bombing Navigation School
CO09-1987
High School Diploma -
Laguna Hills High School
CA06-1981
Skills
- Relationship management
- Complex problem solving
- Customer retention strategies
- Account development
- Client relations
- Customer service excellence
- Sales proficiency
Timeline
Referral Intake Specialist
K Altman Law
11.2025 - Current
Legal Call Center Agent
Walker Advertising
10.2024 - 11.2025
Online Sales Representative
HelpGrid
07.2024 - 10.2024
Public Transportation Operations
Interurban Transit Partnership
05.2022 - 07.2024
Insurance Sales Executive
Globe Life And Accident Insurance Company
10.2021 - 05.2022
Breathing Air Engineer
L&M England
09.2020 - 10.2021
Sales Specialist
Praise Sign
09.2015 - 10.2020
Associate of Applied Science - Electronics Technology
USAF Bombing Navigation School
High School Diploma -
Laguna Hills High School