John Rosa
Chesapeake
Summary
As an employee, I am able to effectively manage fast-paced environments by utilizing slow periods to stay on top of demands. I am dedicated to maintaining organized, clean, and safe work areas, with a keen attention to essential details. I am a dependable individual seeking an opportunity to expand my skills and contribute to the success of the company. I am considered hardworking, ethical, and detail-oriented, and I am confident that I can make a valuable contribution to the team. I also hold a Department of Defense (DOD) clearance from my time in the navy.
Overview
8
8
years of professional experience
Work History
Work-Study Participant
Tidewater Community College
09.2024 - 05.2025
- Collaborated on group projects to complete professional deliverables.
- Supported staff on special assignments and ad hoc projects.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
Boatswain's Mate
USN
01.2019 - 01.2022
- As the overseer of cargo handling, I was responsible for inspecting anchoring, mooring, fueling, towing, and personnel and cargo transfers. I also oversaw underway replenishment procedures and ensured the proper maintenance of equipment used in loading and unloading cargo. Additionally, I performed Search and Rescue (SAR) operations, responding to both military and civilian ships needing assistance.
- To identify any potential issues or changing conditions, I kept a watchful eye aboard vessels and implemented corrective actions as needed, while directing and coordinating crew members and workers and maintaining strict operational schedules and profit targets. I navigated vessel routes and verified the accuracy of calculations using navigation equipment.
- To maintain timetables, I monitored and managed the loading and discharging of cargo and passengers and arranged for the boat to be fueled, restocked with supplies, and repaired. I learned to operate new technology systems and procedures through instruction, simulators, and models. Additionally, I verified hydraulic fluid, air pressure, and oxygen levels to check on systems operations.
- Before each embankment, I thoroughly inspected boats to ensure maximum reliability, and reading gauges to verify sufficient levels of hydraulic fluid, air pressure, and oxygen.
Dealer Support Representative
Route 46 Chrysler Jeep Dodge
01.2017 - 01.2018
- In my role as a customer service representative, I was responsible for addressing inquiries related to delivery, purchase orders, and other customer-facing processes. Additionally, I took phone calls, greeted customers in person, and documented their inquiries, complaints, and comments. To maintain accurate records, I utilized digital tools to track delivery and receiving information.
- Delivering exceptional customer service was my primary goal. I utilized my comprehensive knowledge of products and services to provide customized recommendations and assisted customers in making informed decisions. By creating a pleasant and upbeat atmosphere for each customer, I ensured their satisfaction with our service.
Education
Bachelor Degree - Information Systems & Technology
Old Dominion University
Norfolk, VAAssociates Degree - Information Systems Technology Database Specialist
Tidewater Community College
Chesapeake, VA07-2025
High School Diploma - S.T.E.M
John F. Kennedy High School
Paterson, NJSkills
- Safety protocols
- Risk management assessments
- Route planning and optimization
- Hardware Troubleshooting
- Hardware Configuration
- Network Operating Systems
- Attention to Detail
Timeline
Work-Study Participant
Tidewater Community College
09.2024 - 05.2025
Boatswain's Mate
USN
01.2019 - 01.2022
Dealer Support Representative
Route 46 Chrysler Jeep Dodge
01.2017 - 01.2018
High School Diploma - S.T.E.M
John F. Kennedy High School
Bachelor Degree - Information Systems & Technology
Old Dominion University
Associates Degree - Information Systems Technology Database Specialist
Tidewater Community College
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