John Rosario
Douglas Elliman
New York,NY
2
Languages
4
years of professional experience
Supported team operations with a strong work ethic and exceptional customer service skills developed at Douglas Elliman. Assisted in managing a residential building with 223 apartments at Gramercy Square. Contributed to the success of Ten West End Condominium with 175 apartments. Aided in improving guest satisfaction through effective problem-solving and communication. Assisted in building supervision and maintaining cleanliness standards to promote a welcoming environment for all residents and guests. Adapted to changing needs while consistently meeting expectations.
Work History
Porter
3 Years 1 Month- Completed building garbage recycle for every floor.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms, gym, theater rooms, lounge.
- Cleaned and organized building areas as required.
- Changed compactor bags and dumped out garbage on garbage days and blue and white recycling bags on its dumping day per sanitation collection cycle.
- Completed sweeping, mopping, and window-cleaning.
- Performed general landscaping duties such as lawn care, snow removal, leaf raking & hosing.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Enhanced gym cleanliness by thoroughly vacuuming, mopping, and sanitizing all workout areas.
Concierge
3 Years 1 Month- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Used buildinglink to send emails, calendar events, shift log and check in and out packages.
- Trained new staff on customer service protocols and property knowledge standards.
Doorman
3 Years 1 Month- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
- Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Directed traffic and kept property frontage free for guests.
Contractor's Helper
6 Months- Assisted in site preparation and cleanup, ensuring compliance with safety regulations.
- Operated hand tools and machinery to support construction tasks efficiently.
- Collaborated with team members to execute project plans and timelines effectively.
- Transported materials and equipment to job sites, enhancing workflow efficiency.
- Operated power tools safely under supervision, demonstrating proper technique while completing assigned tasks efficiently.
- Unloaded and stored construction materials.
- Set up ladders and other access equipment.
- Painted walls, ceilings and other surfaces.
- Assisted with plastering, tiling and carpentry.
- Assisted in construction of commercial and residential buildings.
- Erected scaffolding, frames and formwork.
- Assisted in laying bricks and blocks.
- Dug trenches and backfill holes to prepare for construction site.
- Helped project managers develop work schedules for overall projects and individual stages.
Porter
8 Months- Maintained building exteriors for professional, clean presentation standards.
- Hosed outside and watered plants regularly.
- Mopped and vacuumed all building floors, gym, bathrooms.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Coordinated delivery and setup of furniture for open houses and client viewings.
- Increased workplace safety by immediately reporting potential hazards.
- Completed sweeping, mopping, and window-cleaning.
- Operated buffers and burnishers to clean and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Supervised supplies in inventory and submitted reorder requests.
Doorman
8 Months- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
Concierge
8 Months- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Lifestyle Director
11 Months- Developed and implemented wellness programs that enhanced community engagement and resident satisfaction.
- Collaborated with vendors to coordinate lifestyle events, ensuring diverse offerings for residents.
- Streamlined event planning processes, improving efficiency and reducing costs while maintaining quality standards.
- Led a team of lifestyle coordinators, mentoring staff to enhance event execution and participant experience.
Lifeguard
1 Year 1 Month- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Trained new lifeguards on safety procedures and customer service expectations, fostering a culture of excellence.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Education
No Degree - Criminal Justice
- Dean's List
- 3.7 GPA
Skills
Reliability and punctuality
Critical thinking
Janitorial duties
General maintenance
Site inspections
Safety and security
Trash pickup
Gardening and landscaping
Building supervision
Building upkeep
Communication and interpersonal skills
New employee training
Productivity and time management
Basic mathematics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Contractor's Helper
Private
04.2024 - 10.2024Read More
Porter
Douglas Elliman
09.2023 - CurrentRead More
Concierge
Douglas Elliman
09.2023 - CurrentRead More
Doorman
Douglas Elliman
09.2023 - CurrentRead More
Porter
Akam Associates
05.2023 - 01.2024Read More
Doorman
Akam Associates
05.2023 - 01.2024Read More
Concierge
Akam Associates
05.2023 - 01.2024Read More
Lifestyle Director
NFC Amenity Management
10.2022 - 09.2023Read More
Lifeguard
NFC Amenity
08.2022 - 09.2023Read More
Inwood Early College For Health & Technologies
No Degree from Criminal Justice
Read More