Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Rose

Nutley,NJ

Summary

Dynamic Customer Service Representative with a proven track record at Federal Business Centers, adept at resolving tenancy-related issues for over 90 clients. Skilled in critical thinking and complaint resolution, I excel in building rapport and enhancing customer satisfaction through effective communication and follow-up strategies.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Federal Business Centers
Edison, NJ
06.2009 - 07.2024
  • Handled inquiries and provided solutions for a wide range of tenancy-related issues from a portfolio of 90+ customers/tenants.

Facilities Manager

First Industrial Realty Trust
Pine Brook, NJ
06.1999 - 07.2008

Fielded calls from a portfolio of 80+ tenants regarding any issues. Performed necessary tasks relative to the maintenance, repairs and regulatory matters of real property holdings.

Education

Bachelor of Arts - Management

Montclair State University
Montclair, NJ
03.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills
  • Building rapport
  • Customer education

Timeline

Customer Service Representative

Federal Business Centers
06.2009 - 07.2024

Facilities Manager

First Industrial Realty Trust
06.1999 - 07.2008

Bachelor of Arts - Management

Montclair State University