John Russ
East Walpole,MA
Summary
Was instrumental in growing a company with only 2 staff members to a large company with 55+ employees with an annual revenue of 6 million dollars.
Demonstrated success in account management, customer relations both residential and commercial.
Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings.
Overview
38
38
years of professional experience
Work History
Sales/Accounts Manager
Village Green Landscape
04.1985 - 06.2023
- Managed, supported and grew business relationships with existing accounts both residential and commercial properties and developed strategies to increase sales and revenue selling between $400,000 to $700,00
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations, met with Condo boards, Management Companies and Contractors regularly.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Performed projects within/under budget and on-time, maximizing efficiencies of labor and product.
Education
High School Diploma -
Joseph P. Keefe Technical School
Framingham, MANo Degree - Business Management
Mass Bay Community College
Wellesley, MASkills
- Competitor Monitoring
- Customer Service and Assistance
- Patio and retaining wall installation
- Plant design and installation
- Creating proposals and executing large and small scale projects both soft and hard scapes
- Knowledge of State and Local Environmental Regulations
- University of Massachusetts certified in Invasive Species Control
- Experienced in turf care and maintenance
Timeline
Sales/Accounts Manager
Village Green Landscape
04.1985 - 06.2023
High School Diploma -
Joseph P. Keefe Technical School
No Degree - Business Management
Mass Bay Community College