Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

John Ryan

Cudahy

Summary

Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.

Overview

14
14
years of professional experience

Work History

Field Service Technician

Rhyme Business Products
11.2015 - Current
  • Travel to customer locations for hands-on diagnosis and repair of office equipment.
  • Manage a large inventory of parts, tools and mileage records. Expertise in a wide array of machines and network related problem-solving.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.

Weekend Maintenance Worker

Regency House Condominiums
04.2024 - Current
  • Responsible for swapping dumpsters on trash compactor and collecting recyclables.
  • Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
  • Groundskeeping including snow, lawn and outdoor pool maintenance with chemical testing.
  • Positive and cheerful to residents and staff.

Field Service Technician

Central Office Systems
02.2011 - 11.2015
  • General field repair with emphasis on network installation and troubleshooting. Ranked high among all service department in monthly performance rankings.

Education

Associate's degree - Computer Networking

Milwaukee Area Technical College
Milwaukee, WI
12.2011

Skills

  • Service Technician Experience
  • Organization and multitasking
  • Emergency repairs
  • Troubleshooting and repair
  • Customer service
  • Preventive Maintenance
  • Mechanical aptitude
  • Flexible and adaptable

Accomplishments

  • Kyocera Master Level Technician
  • 4th in Midwest - 2020 Kyocera Technician of the Year competition
  • Dozens of online and in-person certificates for several copier manufacturers.
  • Passed civil servant exam "955" for mechanical aptitude.

Timeline

Weekend Maintenance Worker

Regency House Condominiums
04.2024 - Current

Field Service Technician

Rhyme Business Products
11.2015 - Current

Field Service Technician

Central Office Systems
02.2011 - 11.2015

Associate's degree - Computer Networking

Milwaukee Area Technical College

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John Ryan