John Saccheri
Clermont,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in effective communication. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and colleagues. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
36
36
years of professional experience
Work History
Disney Influencer
Various
05.2012 - Current
- Create, curate and manage published content for feed and stories across social media channels.
- Build relationships with other brand ambassadors and influencers to assist in social media strategy.
- Produce relevant product content to reach target customers.
- Maintain social media accounts by keeping content engaging, fresh, educational and entertaining.
- Create Videos and Hotel Room Tours.
- Edit Videos and manipulate audio.,
Owner Mystery Shopping Company
Mystique Shopper LLC
04.2001 - 01.2012
- Aligned branding initiatives and sales strategies with client goals.
- Motivated independent contractors to consistently improve performance through company-wide incentive plans.
- Created effective surveys for clients needs and cultivated data for presentation.
Travel Agency Manager
Liberty Travel / GOGO Tours
01.1996 - 03.2001
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Managed business accounts with strong focus on achieving high levels of client praises and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
Travel Agent
Liberty Travel / GOGO Tours
01.1991 - 01.1996
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Customer Service Representative
Nationwide Cellular
01.1988 - 12.1990
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
No Degree - Liberal Arts / Communication
Nassau Community College
Garden City, NYSkills
- Administering Social Media Accounts
- Video Production
- Subject Interviewing
- Microsoft Office
- Administrative Support
- Social Media Engagement
- Team Management
- Word Processing
- Professional Communication
Timeline
Disney Influencer
Various
05.2012 - Current
Owner Mystery Shopping Company
Mystique Shopper LLC
04.2001 - 01.2012
Travel Agency Manager
Liberty Travel / GOGO Tours
01.1996 - 03.2001
Travel Agent
Liberty Travel / GOGO Tours
01.1991 - 01.1996
Customer Service Representative
Nationwide Cellular
01.1988 - 12.1990
No Degree - Liberal Arts / Communication
Nassau Community College