John Sanchez
Jamaica,NY
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Seeking a fulltime position that will further challenge my objectives in a reputable company to allow me to utilize my skills and abilities. Dedicated delivery driver with extensive experience in customer service and problem-solving. Known for effectively navigating routes and documenting deliveries to ensure accuracy and timeliness. Committed to upholding safety protocols in all driving conditions.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Delivery Driver
Amazon Flex
Queens, NY
2026.02 - Current
- Delivered packages efficiently to designated locations within scheduled timeframes.
- Managed delivery routes using GPS technology for optimal navigation.
- Documented delivery information accurately for record-keeping purposes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Assisted warehouse personnel in packing orders when necessary.
Delivery Driver
Jitsu
Queens, New York
2025.01 - Current
- Delivered packages efficiently across assigned routes while adhering to safety protocols.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Received daily delivery instructions and route assignments from dispatch.
Delivery Driver
OnTrac
Mineola, New York
2024.09 - Current
- Delivered packages efficiently across assigned routes while adhering to safety protocols.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled merchandise in accordance with product handling standards.
- Inspected vehicle and maintained gas, oil and water levels.
Delivery Driver
Speedx
Queens, New York
2023.08 - 2024.08
- Delivered packages efficiently across assigned routes while adhering to safety protocols.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Communicated with dispatch to coordinate timely deliveries and resolve issues.
- Followed company policies and procedures to uphold service quality standards.
- Transported and safely delivered items to prevent damage or loss.
Drive Courier
LaserShip
Maspeth, NY
2021.07 - 2023.06
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified load against delivery ticket before beginning every shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
Warehouse Associate
Amazon
Staten Island, NY
2021.02 - 2021.07
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Completed over 100+ customer orders each day in warehouse setting.
- Labeled and moved customer orders efficiently to meet shipment timetables and reduce errors.
- Conducted inventory counts and stocked merchandise to maintain accurate stock levels.
- Organized incoming inventory in optimal storage locations to enhance accuracy and retrieval speed.
- Operated company vehicles and heavy equipment with a focus on safety and risk management.
Associate Banker
JPMorgan Chase
Queens, NY
2017.01 - 2021.02
- Checked accounts for fraud and contacted proper department for follow-up.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained energy and enthusiasm in a fast-paced environment.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Handling cash shipments as a vault custodian with shipments of $450k and more
- Completed daily cash balancing and operated ATMs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Achieved or exceeded personal sales goals on a consistent basis.
Floor Supervisor
Toys"R"Us
Queens, NY
2013.09 - 2017.02
- Reduced employee turnover with hands-on leadership and coaching.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Completed inventory counts and ordered merchandise.
- Maintained cash drawer of $10,000.00 or more per shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Flushing High School
Flushing, NY06.2013
Associate of Arts -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Smartphone Usage
- Valid Driver's License
- Customer Service
- Package pickup and delivery
- Cash Handling
- Problem Solving
- Detail-Oriented
- Customer Transactions
- Cash Drawer Reconciliation
- Verbal and Written Communication
- Proficient in Speaking English and Spanish
- Leadership and Team work abilities
- Comfortable with technology such as microsoft word, powerpoint, email
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Delivery Driver
Amazon Flex
2026.02 - Current
Delivery Driver
Jitsu
2025.01 - Current
Delivery Driver
OnTrac
2024.09 - Current
Delivery Driver
Speedx
2023.08 - 2024.08
Drive Courier
LaserShip
2021.07 - 2023.06
Warehouse Associate
Amazon
2021.02 - 2021.07
Associate Banker
JPMorgan Chase
2017.01 - 2021.02
Floor Supervisor
Toys"R"Us
2013.09 - 2017.02
Associate of Arts -
LaGuardia Community College of The City University of New York
High School Diploma -
Flushing High School