John Sandbek
York,PA
Summary
Dynamic Automotive Technician with a strong work ethic and advanced diagnostics expertise, honed at Hoover's Truck and Auto Repair. Proven track record in enhancing operational efficiency and customer satisfaction through effective team collaboration and problem-solving. Skilled in rebuilding engines and implementing safety protocols, ensuring high-quality repairs and service delivery.
Overview
25
25
years of professional experience
Work History
Automotive Technician
Hoover's Truck and Auto Repair
03.2017 - Current
- Diagnosed and repaired complex automotive issues using advanced diagnostic tools and technologies.
- Led team in performing routine maintenance services, enhancing operational efficiency and vehicle reliability.
- Managed inventory of parts and supplies, optimizing procurement processes for cost-effectiveness.
- Trained junior technicians on best practices for automotive repairs and customer service excellence.
- Implemented quality control measures to ensure adherence to safety standards and manufacturer specifications.
- Collaborated with service advisors to communicate repair needs and provide exceptional customer experiences.
- Conducted thorough inspections of vehicles post-repair, ensuring all work met high-quality standards before delivery.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Explained estimates and determined repair timelines to manage customer expectations.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Completed customer orders and warranty services according to manufacturer specifications.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Performed safety and emissions inspections.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Automotive Technician
AAMCO Transmissions
06.2010 - 11.2017
- Analyzed workshop workflows, identifying areas for improvement to streamline operations and reduce turnaround times.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
- Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
- Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
- Implemented inventory control measures to minimize waste while ensuring adequate stock levels for uninterrupted service delivery.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed vehicle data using advanced diagnostic equipment.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
ASE Certified Heavy Technician/Warehouse Operator
Voith Turbo Inc.
04.2001 - 03.2010
- Certified heavy crane and fork truck operator.
- Lifting and rigging inspector.
- Constructed transportation crates.
- Loaded and unloaded lowboy truck trailers.
- Shrink wrapping of finished products for shipping.
- ASE certified rail service technician.
- DIWA automatic transmission builder.
- Certified PPG painter.
- Managed inventory of spare parts and tools, ensuring availability for maintenance activities without delay.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
High School Diploma -
York Vocational Technical School
York, PASkills
- Advanced diagnostics
- Rebuilding engines
- Diesel engines
- Strong work ethic
- Problem-solving
- Team collaboration
- Safety protocols and procedures
Timeline
Automotive Technician
Hoover's Truck and Auto Repair
03.2017 - Current
Automotive Technician
AAMCO Transmissions
06.2010 - 11.2017
ASE Certified Heavy Technician/Warehouse Operator
Voith Turbo Inc.
04.2001 - 03.2010
High School Diploma -
York Vocational Technical School