Summary
Overview
Work History
Education
Skills
Timeline
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John Sandbek

York,PA

Summary

Dynamic Automotive Technician with a strong work ethic and advanced diagnostics expertise, honed at Hoover's Truck and Auto Repair. Proven track record in enhancing operational efficiency and customer satisfaction through effective team collaboration and problem-solving. Skilled in rebuilding engines and implementing safety protocols, ensuring high-quality repairs and service delivery.

Overview

25
25
years of professional experience

Work History

Automotive Technician

Hoover's Truck and Auto Repair
03.2017 - Current
  • Diagnosed and repaired complex automotive issues using advanced diagnostic tools and technologies.
  • Led team in performing routine maintenance services, enhancing operational efficiency and vehicle reliability.
  • Managed inventory of parts and supplies, optimizing procurement processes for cost-effectiveness.
  • Trained junior technicians on best practices for automotive repairs and customer service excellence.
  • Implemented quality control measures to ensure adherence to safety standards and manufacturer specifications.
  • Collaborated with service advisors to communicate repair needs and provide exceptional customer experiences.
  • Conducted thorough inspections of vehicles post-repair, ensuring all work met high-quality standards before delivery.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Performed safety and emissions inspections.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.

Automotive Technician

AAMCO Transmissions
06.2010 - 11.2017
  • Analyzed workshop workflows, identifying areas for improvement to streamline operations and reduce turnaround times.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
  • Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
  • Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
  • Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
  • Increased repeat business through building strong relationships with customers based on trust and quality of service.
  • Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
  • Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
  • Implemented inventory control measures to minimize waste while ensuring adequate stock levels for uninterrupted service delivery.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.

ASE Certified Heavy Technician/Warehouse Operator

Voith Turbo Inc.
04.2001 - 03.2010
  • Certified heavy crane and fork truck operator.
  • Lifting and rigging inspector.
  • Constructed transportation crates.
  • Loaded and unloaded lowboy truck trailers.
  • Shrink wrapping of finished products for shipping.
  • ASE certified rail service technician.
  • DIWA automatic transmission builder.
  • Certified PPG painter.
  • Managed inventory of spare parts and tools, ensuring availability for maintenance activities without delay.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Education

High School Diploma -

York Vocational Technical School
York, PA

Skills

  • Advanced diagnostics
  • Rebuilding engines
  • Diesel engines
  • Strong work ethic
  • Problem-solving
  • Team collaboration
  • Safety protocols and procedures

Timeline

Automotive Technician

Hoover's Truck and Auto Repair
03.2017 - Current

Automotive Technician

AAMCO Transmissions
06.2010 - 11.2017

ASE Certified Heavy Technician/Warehouse Operator

Voith Turbo Inc.
04.2001 - 03.2010

High School Diploma -

York Vocational Technical School
John Sandbek