John San Miguel
Customer Service
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Polite and professional in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Organized and dependable with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
311 Customer Service Agent
City Of Dallas
Dallas, TX
08.2023 - 01.2024
- Ensure highest level of service is provided to every Dallas residents
- Documented and processed city service requests or concerns from Dallas residents and dispatched them to correct field staff
- Thoroughly interviewed callers to obtain all required and necessary information to ensure correct documentation is provided to dispatch
- Maintained meticulous record of timelines, identification and types of services provided
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Customer Service Representative
CHEWY
Dallas, TX
11.2002 - 04.2023
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Operate with understanding, utilize active listening, patience, empathy, and kindness to customers.
- Set up follow up calls to ensure resolution
Active Selling Consultant
IKEA
Grand Prairie, TX
11.2017 - 01.2022
- Assisted customers and providing advice on best solutions for their homes
- Acted as expert and consultant on broad range of home furnishing solutions to inspire and inform customers
- Kept sales floor tidy, priced and fully stocked to give customers positive shopping experience
- Trained new employees by having them shadow to get first-hand experience and co-facilitate trainings for new hires
- Member of D.I.C.E (diversity, inclusion, co-worker engagement) committee that connected and did things for community and for co-workers.
Brick Specialist
The LEGO Store
Dallas, TX
09.2015 - 07.2017
- Provided inspirational guest experiences in interactive environment
- Portrayed professional, gracious, friendly, and engaging manner at all times
- Performed all cash register functions
- Knowledgeable of all LEGO products
- Safely and efficiently operate store stockroom.
Bank Teller
Wachovia/Wells Fargo
Colleyville, TX
05.2008 - 07.2011
- Handled deposits, withdrawals, savings bonds, and loan payments
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Adapted to change when Wachovia merged with Wells Fargo with eagerness to learn and adapt.
Education
Associates of Arts - Communications
Tarrant County College
Arlington, Texas 08.2013 - 08.2015
Skills
Outstanding Communication Skills
Empathetic and Genuine
Active Listening
Professional Telephone Demeanor
Timeline
311 Customer Service Agent
City Of Dallas
08.2023 - 01.2024
Active Selling Consultant
IKEA
11.2017 - 01.2022
Brick Specialist
The LEGO Store
09.2015 - 07.2017
Associates of Arts - Communications
Tarrant County College
08.2013 - 08.2015
Bank Teller
Wachovia/Wells Fargo
05.2008 - 07.2011
Customer Service Representative
CHEWY
11.2002 - 04.2023