John Santacroce
Murrieta,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Stop Manager
Valley Music Travel
Indio , California
03.2006 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited and hired top performers to add talent and value to department.
- Developed and maintained relationships with customers and suppliers through account development.
Kitchen Associate,cook
Cardenas Markets
Murrieta, CA
01.2020 - 12.2021
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Ordered and received products and supplies to stock kitchen areas.
Assistant Manager
Dollar Tree Stores
Indio , California
02.2016 - 02.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
Custodian
Riverside County Office Of Education
Palm Desert, CA
01.2015 - 02.2018
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Organized daily cleaning schedules for custodial team.
- Kept building spaces premises clean inside and outside.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
Education
No Degree - General
Redlands High School
Redlands, CAAssociate of Arts -
Crafton Hills College
Yucaipa, CA01.1992
Skills
- Managing Laborers
- Project Management
- Managing Employee Relations
- Scheduling and Coordinating
- Managing Props
- Staff Management
- Issue and Conflict Resolution
- Managing Operations and Efficiency
- Managing Reception
- Managing Cash Register
- Food and Beverage Management
Accomplishments
- Supervised team of staff members.
- Collaborated with team of 23 in the development of [Projectrider scheduling name].
Certification
- CPM - Certified Professional Manager
Haz mat/OSHA certification
trained in all current Hazardous materials standards and procedures
Timeline
Kitchen Associate,cook
Cardenas Markets
01.2020 - 12.2021
Assistant Manager
Dollar Tree Stores
02.2016 - 02.2018
Custodian
Riverside County Office Of Education
01.2015 - 02.2018
Stop Manager
Valley Music Travel
03.2006 - Current
No Degree - General
Redlands High School
Associate of Arts -
Crafton Hills College
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