John Santiago
Millford,MA
Summary
Proven leader in operations management, adept at driving performance improvements and enhancing customer satisfaction. At CVS Pharmacy, led teams to exceed goals through strategic problem-solving and effective team leadership. Skilled in operations oversight and delivering exceptional customer service, achieving significant outcomes without exceeding budget constraints.
Overview
26
26
years of professional experience
Work History
Operations Manager 2
CVS Pharmacy
Milford,Ma
11.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Floor Leader
Polyviny Films
Milford,Ma
05.2014 - 10.2021
- Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Ensured compliance with company policies and procedures while maintaining up-to-date knowledge of industry trends and best practices.
- Led visual merchandising efforts by creating eye-catching displays that showcased new products effectively while adhering to brand guidelines.
- Assisted in recruiting top talent, conducting interviews, and making hiring decisions to build a high-performing team.
- Developed and implemented strategies to improve customer service and increase sales.
Manager
Mcdonalds
Webster, MA
02.2004 - 07.2009
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Organized professional development programs for staff, leading to improved performance and skill sets.
EVS Technician
Webster Manor
Webster, NY
07.1998 - 11.1998
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
- Mixed and blended cleaning solutions to proper concentrations.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
- Increased safety awareness within the department by conducting regular equipment inspections and reporting any issues promptly.
- Continually updated knowledge on best practices for infection prevention within healthcare settings, ensuring adherence to industry guidelines at all times.
Education
Studies - All
Bartlett High School
Webster, MA06.1997
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager 2
CVS Pharmacy
11.2021 - Current
Floor Leader
Polyviny Films
05.2014 - 10.2021
Manager
Mcdonalds
02.2004 - 07.2009
EVS Technician
Webster Manor
07.1998 - 11.1998
Studies - All
Bartlett High School