JOHN SANTIZO
416 Sw 3rd Terrace Hallandale Beach ,FL
Overview
20
20
years of professional experience
Work History
Sales Representative Specialist
Frito Lay
08.2024 - 03.2026
- Cultivated relationships with key clients to enhance customer satisfaction and loyalty.
- Developed and executed sales strategies to meet quarterly revenue targets.
- Trained and mentored junior sales representatives on product knowledge and sales techniques.
- Analyzed market trends to identify new business opportunities and potential areas for growth.
- Collaborated with cross-functional teams to optimize inventory management and distribution processes.
- Implemented promotional campaigns that increased brand visibility and market share in assigned territories.
- Utilized CRM systems to track sales performance, manage leads, and maintain client records efficiently.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted regular performance reviews to assess team productivity and develop improvement plans.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Participated in trade shows and conferences to network and generate leads.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Conducted detailed market analysis to guide development of sales strategies.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Assistant store manager
Plum market
08.2022 - 08.2024
- Assisted in the daily operations of the store, ensuring a high level of customer service and satisfaction.
- Trained and developed new staff members, enhancing team performance and promoting a cohesive work environment.
- Implemented visual merchandising strategies that increased foot traffic and boosted sales by 10%.
- Collaborated with the store manager to create promotional displays, resulting in a 20% increase in sales during seasonal events.
- Analyzed sales data to identify trends and develop strategies that improved overall store performance.
- Conducted regular audits of inventory and cash handling procedures to ensure compliance with company policies.
- Utilized point-of-sale systems to process transactions efficiently and maintain accurate financial records.
- Participated in community outreach programs to enhance the store's local visibility and customer loyalty.
- Maintained cleanliness and organization of the store to create an inviting environment for customers.
- Supported loss prevention efforts by monitoring store activities and implementing security measures.
- Coordinated with suppliers to ensure timely delivery of products and optimal stock levels.
- Utilized customer feedback to make recommendations for product offerings and service improvements.
Customer service manager / grocery manager
The fresh market
08.2021 - 08.2022
- Managed a diverse team of customer service representatives, providing training and support to enhance performance and efficiency.
- Oversaw daily operations of the grocery department, ensuring compliance with health and safety regulations while maintaining optimal inventory levels.
- Trained staff on effective communication techniques to improve interactions with customers and boost overall service quality.
- Developed performance metrics and reports to assess team effectiveness, enabling informed decision-making and strategy adjustments.
- Conducted regular staff meetings to discuss performance, share best practices, and promote a culture of continuous improvement.
- Implemented process improvements that streamlined checkout procedures, reducing customer wait times by an average of 15%.
- Facilitated training sessions on new product lines and promotions to ensure all team members were knowledgeable and prepared to assist customers.
- Maintained a clean and organized store environment that met company standards and enhanced the shopping experience.
- Executed marketing strategies that promoted new products and special offers, resulting in increased customer engagement.
ASSISTANT CUSTOMER SERVICE MANAGER
PUBLIX
04.2006 - 07.2020
- Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Developed and implemented strategies retain customers and drive loyalty.
- Monitored documentation procedures to maintain consistent policies and current records.
- Revised department schedules to maximize coverage during peak hours.
- Drove customer escalations to resolution by engaging directly with customers.
- Answered customer requests with friendly, knowledgeable service and support.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Worked with sales teams to understand processes and enhance after-sales support.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Trained over numerous customer service employees in proper procedures and successful call management techniques over 15 Years.
Education
High School Diploma - undefined
MIAMI SENIOR HIGH SCHOOL
01.2009
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Languages
English
Full Professional
Timeline
Sales Representative Specialist
Frito Lay
08.2024 - 03.2026
Assistant store manager
Plum market
08.2022 - 08.2024
Customer service manager / grocery manager
The fresh market
08.2021 - 08.2022
ASSISTANT CUSTOMER SERVICE MANAGER
PUBLIX
04.2006 - 07.2020
High School Diploma - undefined
MIAMI SENIOR HIGH SCHOOL