John Serra
Spanish Fork,UT
Summary
Optimistic regional operations manager prioritizes and manages high-level directives and tasks. Travels extensively to multiple operational sites. Expertise in facilities management, customer service and colleague engagement. Confident regional operations manager with vibrant and outgoing personality. Several years of experience leading, organizing and managing large diverse teams in the field industry. Dedicated to representing companies well at all times while driving forward performance. Results-driven Area Manager of Operations known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and process optimization to drive operational excellence. Excel in communication, problem-solving, and adaptability, skills critical for managing diverse teams and achieving organizational goals. Committed to leveraging these abilities to enhance operational efficiency and team performance.
Overview
33
33
years of professional experience
Work History
Area Manager of Operations
RBM services
Lindon, UT
08.2006 - Current
- I currently manage 89 janitor service accounts, covering 7.9 million sq/ft of area. I lead a crew of 119 employees.
- Executed carpet cleaning using hot water extraction, shampooing, and bonnet techniques.
- Dried carpets with air movers and fans for optimal drying efficiency.
- Rinsed carpets with specialized solutions for effective spot removal.
- Applied protective treatments such as deodorizers and stain-resistant coatings.
- Educated customers on proper care and maintenance of freshly cleaned carpets.
- Prepared truck with necessary tools and confirmed complete return post-service.
- Scrubbed bathroom fixtures with disinfectants to ensure sanitation standards.
- Stripped, sealed, and polished various floor types including VCT, LTV, marble, and porcelain.
- Maintained accurate records of employee performance evaluations, disciplinary actions and attendance records.
- Reviewed existing contracts with vendors and suppliers to ensure they are up-to-date and compliant with current regulations.
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Coordinated training programs for newly hired staff members, providing them with the necessary skills needed for success in their roles.
- Ensured that safety standards were met while maintaining a safe work environment for all employees.
- Coordinated with other departments to ensure timely completion of projects.
- Checked quality of work regularly through inspections and official assessments.
- Managed team supplies to maintain budgets and meet work demands.
Janitorial Specialist Floor Care
Intermountain Healthcare
Provo, Provo
01.2002 - 06.2006
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Operation room: stripped, sealed, finished, and polished floors to maintain longevity and health.
- Cleaned upholstery furniture using vacuum cleaner or steam machine.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Maintenance Assistant
Deseret Industries
Provo, UT
11.1997 - 01.2001
- Cleaned bathrooms, replenishing supplies such as soap, toilet tissue and paper towels.
- Emptied garbage cans and disposed of trash in designated areas.
- Swept, mopped and vacuumed floors in office areas and hallways.
- Maintained janitorial equipment in good working order.
Corporate Safety Supervisor
Enron Corporation (Natural Gas)
Caracas Venezuela, Caracas Venezuela
06.1992 - 09.1996
- Developed and implemented comprehensive safety policies and procedures to ensure compliance with all applicable regulations.
- Provided technical advice on health, safety, environmental protection and security issues.
- Monitored employee adherence to organizational standards regarding safe working conditions.
- Coordinated with management teams to ensure all employees were aware of safety protocols.
- Responded quickly when notified of an injury or illness occurring in the workplace.
- Created emergency response plans for potential hazardous situations.
- Investigated accidents and incidents in order to determine root causes and develop corrective action plans.
- Maintained records of injuries, illnesses, near-misses, property damage, hazardous materials spills and other incidents related to occupational health and safety programs.
- Conducted trainings for company employees on safety initiatives to comply with federal regulations.
Education
Some College (No Degree) - Occupational Health And Safety
MAFRE
Spain04-1992
Bachelor of Accounting - Accounting
Santa Maria University
Venezuela01-1988
Unfinished
Venezuela Merchant Marine
Venezuela03-1983
High School Diploma -
BDC
Venezuela06-1981
Skills
- Carpet cleaning techniques
- Equipment maintenance
- Budget management
- Facility management
- Safety protocol
- Expense tracking
- Training management
- Teamwork
- Policy development
- Customer relationship management
- Staff supervision
- Leadership development
- Safety program implementation
- Options trading
- Trade execution
- Markets and stocks
- Trading operations
- Engine diagnosing
- Brake inspection
- A/C troubleshooting
- Preventative maintenance
- Payroll administration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Area Manager of Operations
RBM services
08.2006 - Current
Janitorial Specialist Floor Care
Intermountain Healthcare
01.2002 - 06.2006
Maintenance Assistant
Deseret Industries
11.1997 - 01.2001
Corporate Safety Supervisor
Enron Corporation (Natural Gas)
06.1992 - 09.1996
Some College (No Degree) - Occupational Health And Safety
MAFRE
Bachelor of Accounting - Accounting
Santa Maria University
Unfinished
Venezuela Merchant Marine
High School Diploma -
BDC