Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

John Shea

Galloway,NJ

Summary

Customer service professional with extensive experience in spa environments, skilled in managing appointment calendars and addressing client needs. Proven track record in enhancing customer satisfaction and driving business growth through exceptional service delivery.

Overview

22
22
years of professional experience

Work History

Spa Concierge

Borgata Hotel Casino and Spa
Atlantic City, N.J
06.2003 - Current
  • Ensured timely fulfillment of daily spa treatment reservations.
  • Managed retail stock levels, recommending promotional offers to enhance sales.
  • Updated client profiles and records through accurate data entry.
  • Scheduled and confirmed client appointments via phone and email correspondence.
  • Processed payments and managed credit card transactions with precision.
  • Delivered exceptional customer service to create a positive client experience.

Education

High School Diploma -

Holy Spirit High School
Absecon, NJ
06-1990

Skills

  • Customer service and support
  • Appointment scheduling
  • Payment processing
  • Leadership and supervision
  • Client relationship management
  • Communication skills
  • Data entry

Accomplishments

  • 2007 Atlantic City Host Award nominee.

References

References available upon request.

Timeline

Spa Concierge

Borgata Hotel Casino and Spa
06.2003 - Current

High School Diploma -

Holy Spirit High School

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