Niki Murray
Summary
Seasoned Spa Leader highly effective at building and motivating teams to provide first-rate customer service to discerning customers of all backgrounds.
Overview
17
17
years of professional experience
Work History
Spa Concierge
Rhapsody Spa at Westin Nashville
01.2017 - 07.2020
- Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
Senior Residents Manager
Integrative Life Center
01.2016 - 01.2018
- Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
- Maintained detailed documentation of patient assessments, treatments, and progress for accurate record-keeping purposes.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Developed strong rapport with patients and their families by demonstrating empathy, understanding, and active listening skills during interactions.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
Massage Therapist & Concierge
Bella Sante Day Spa
01.2011 - 01.2016
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Upselling of services and at-home massage tools.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Streamlined appointment scheduling process, resulting in increased efficiency for both therapists and clients.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Assistant Office Manager
Building Maintenance Corp
01.2008 - 01.2011
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
Education
Certification in Makeup Artist -
Debra Macki Makeup Artistry
Salem, MA01.2015
Certificate & Licensed in Therapeutic Massage -
Arizona School of Massage Therapy
Tempe, AZ01.2007
Certification in Shiatsu Energy Work -
Palmer Institute of Holistic Studies
Salem, MA01.2006
Associates Degree in Early Childhood Education -
North Shore Community College
Lynn, MA01.2004
Skills
- Resourcefulness
- Critical Thinking
- Administrative Support
- Inventory Management
- Guest Relations
- Problem-solving Abilities
- Customer Service Expertise
- Strong Interpersonal Skills
- Computer Literacy
employment objectives
Seeking customer service employment within the establishment with opportunity for growth.
summary of qualifications and skills
- 10 years office administrative experience
- 17 years customer service experience
- Microsoft Office 360
- Google Applications
- POS: Booker, Millennium, Book4Time, SpaSoft, Spa Space, Opera, Aloha, Hairmax
- CPR & First Aid
- 900 hours of official bodywork training
Affiliations
- Hiking
- Dogs
- Travel
- Crystals
references
Available Upon Request
Timeline
Spa Concierge
Rhapsody Spa at Westin Nashville
01.2017 - 07.2020
Senior Residents Manager
Integrative Life Center
01.2016 - 01.2018
Massage Therapist & Concierge
Bella Sante Day Spa
01.2011 - 01.2016
Assistant Office Manager
Building Maintenance Corp
01.2008 - 01.2011
Certification in Makeup Artist -
Debra Macki Makeup Artistry
Certificate & Licensed in Therapeutic Massage -
Arizona School of Massage Therapy
Certification in Shiatsu Energy Work -
Palmer Institute of Holistic Studies
Associates Degree in Early Childhood Education -
North Shore Community College
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