Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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John Shemenski

Minatare,NE

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Animal Health Center
Scottsbluff, NE
01.2024 - Current
  • Interacted with clients to resolve inquiries and provide assistance
  • Handled calls efficiently to ensure customer satisfaction
  • Scheduled appointments accurately to optimize client service
  • Maintained records of client interactions and transactions
  • Demonstrated excellent problem-solving skills in high-pressure situations
  • Facilitated smooth communication among team members for improved workflow
  • Provided detailed information on medications and dietary needs for animals
  • Processed payments and maintained accurate transaction records for services rendered
  • Developed strong customer relationships to encourage repeat business
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support

Veterinary Assistant

Pioneer Animal Clinic
Scottsbluff, NE
09.2021 - 01.2024
  • Assisted veterinarians during examinations and procedures for various animals
  • Managed patient records and updated databases to ensure accurate information
  • Prepared surgical instruments and maintained a sterile environment for procedures
  • Educated clients on pet health, nutrition, and preventive care practices
  • Coordinated appointments and maintained clinic inventory for supplies and medications
  • Answered phone inquiries from clients regarding appointment scheduling, services offered
  • Maintained accurate medical records of all patients
  • Communicated with veterinarians and staff members to maintain patient flow

Guest Service Representative

Target
Triadelphia, WV
10.2018 - 08.2021
  • Managed guest transactions using point-of-sale systems
  • Addressed guest concerns to ensure satisfaction
  • Maintained a clean and organized service area
  • Processed product returns following store policies
  • Resolved guest complaints in a professional manner.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Invited guests to join loyalty programs and special promotions to stay connected.

Veterinary Assistant

Animal Urgent Care
Wheeling, WV
03.2017 - 11.2018
  • Emergency-only clinic treats a variety of emergencies as they come. Cases range from trauma to toxin ingestions to diseases.
  • Assisted veterinarians during examinations and procedures for various animals
  • Prepared surgical instruments and maintained a sterile environment for procedures
  • Assisted veterinarians in examining animals
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian
  • Answered phone inquiries from clients regarding appointment scheduling, services offered
  • Recognized by management for providing exceptional customer service

Education

RBA - Natural Sciences

West Liberty University
West Liberty, WV
05.2021

Wildlife Resource Mgmt

Hocking College
Nelsonville, OH

Skills

  • Collaboration
  • Time management
  • Excel and Sheets
  • Customer service
  • Conflict resolution
  • Record keeping
  • Veterinary knowledge
  • Payment processing
  • Data entry
  • Email management
  • Order processing
  • Grammar

Languages

English
Native/ Bilingual
French
Limited

Affiliations

  • Obscure Reference, a Youtube channel co-managed by myself, my brother, and a close friend | Manager in charge of personnel
  • Create and maintain a workflow schedule utilizing Google Sheets
  • Resolve creative disputes and determine who does or does not work well together

References

References available upon request.

Timeline

Customer Service Representative

Animal Health Center
01.2024 - Current

Veterinary Assistant

Pioneer Animal Clinic
09.2021 - 01.2024

Guest Service Representative

Target
10.2018 - 08.2021

Veterinary Assistant

Animal Urgent Care
03.2017 - 11.2018

RBA - Natural Sciences

West Liberty University

Wildlife Resource Mgmt

Hocking College

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