Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Short

Huntsville

Summary

Dedicated customer service representative with proven skills in problem resolution, critical thinking, and data entry. Committed to enhancing customer satisfaction and improving service delivery through effective communication and process improvements.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

IntouchCX
Aurora, CO
10.2017 - 01.2026
  • Resolved customer inquiries efficiently using CRM tools to enhance satisfaction and retention.
  • Trained and mentored new team members on service protocols and systems to ensure consistent support quality.
  • Implemented process improvements that streamlined communication between departments, enhancing service delivery.
  • Analyzed customer feedback data to identify trends, informing strategies for improved service offerings.

Front Desk Agent/Front Desk Night Auditor

Comfort Inn & Suites
Cedar Rapids, IA
05.2015 - 10.2017
  • Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
  • Assisted guests with reservations, inquiries, and concerns, enhancing customer satisfaction.
  • Coordinated with housekeeping and maintenance teams to address room availability and guest needs promptly.
  • Implemented strategies to improve front desk operations, reducing wait times during peak hours.
  • Resolved guest complaints effectively, demonstrating strong problem-solving skills and commitment to service excellence.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Insurance Claims Specialist

Anthem Blue Cross & Blue Shield
Denver, CO
07.2006 - 08.2007
  • Evaluated and processed insurance claims to ensure compliance with policy guidelines.
  • Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.

Education

Engineering

Southwest Baptist University
Bolivar, MO

High School Diploma -

Joliet Central High School
Joliet, IL
05-1986

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution

Timeline

Customer Service Representative

IntouchCX
10.2017 - 01.2026

Front Desk Agent/Front Desk Night Auditor

Comfort Inn & Suites
05.2015 - 10.2017

Insurance Claims Specialist

Anthem Blue Cross & Blue Shield
07.2006 - 08.2007

Engineering

Southwest Baptist University

High School Diploma -

Joliet Central High School