John Smith
Gastonia,NC
Summary
Safety-conscious Terminal Manager committed to achieving corporate goals and objectives. Expertise in directing and coordinating staff, aligning work schedules. Efficient and reliable professional with exceptional problem resolution and communication skills.
Overview
33
33
years of professional experience
Work History
Terminal Manager
Groendyke Transportation/McKenzie Tank Lines
08.2017 - 11.2023
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Fielded customer complaints and comments and rectified issues.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
Lead Dispatcher
Dana Transport
08.2015 - 07.2017
- Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages..
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Terminal Manager
Associated Transport
04.2008 - 07.2015
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Fielded customer complaints and comments and rectified issues.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
Operations Manager
TeeBerry Express
04.2003 - 03.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Dispatcher
West Brothers Transport
06.1999 - 04.2003
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20+ fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Dock Supervisor
TeeBerry Express
07.1994 - 05.1999
- Managed team of 20+ to facilitate domestic and international shipments.
- Reported and established key performance metrics to monitor and meet company goals.
- Performed pre-shift and post-shift inspections of dock equipment.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Hired and trained new personnel in safety practices, employer policies, performance requirements and job duties.
- Implemented loading dock process and productivity improvements.
Trial Paralegal
US Navy
04.1991 - 05.1994
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Education
AirFrame & Powerplant License -
Rice Aviation
Chesapeake, VA05.1993
Skills
- Regulatory Compliance
- Delegation
- Technical Writing
- Dispatching Workers
- Safety
- Dispatch
- Policy Enforcement
Timeline
Terminal Manager
Groendyke Transportation/McKenzie Tank Lines
08.2017 - 11.2023
Lead Dispatcher
Dana Transport
08.2015 - 07.2017
Terminal Manager
Associated Transport
04.2008 - 07.2015
Operations Manager
TeeBerry Express
04.2003 - 03.2008
Dispatcher
West Brothers Transport
06.1999 - 04.2003
Dock Supervisor
TeeBerry Express
07.1994 - 05.1999
Trial Paralegal
US Navy
04.1991 - 05.1994
AirFrame & Powerplant License -
Rice Aviation
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