John Smith
Cedar Rapids,IA
Summary
Highly Detail-Oriented Individual eager to contribute precision and accuracy with 6 years of expertise in consistently learning about new product and service offerings to educate customers and increase sales. Talented at maximizing customer purchases by promoting product and service perks. I am a personable communicator focused on customer satisfaction while meeting sales goals.
Overview
9
9
years of professional experience
Work History
Member Service Consultant
GreenState Credit Union
07.2021 - Current
- Collaborated with team members to develop and implement strategies for improving overall customer service levels.
- Maintained up-to-date knowledge of federal regulations governing financial institutions ensuring full compliance during interactions with members.
- Participated in ongoing training programs to stay current on industry trends, enhancing service quality for members.
- Provided personalized financial consultations to members, identifying opportunities for improved financial management.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Retail Wireless Consultant
U.S. Cellular
06.2018 - 07.2021
- Assisted hundreds customers per year in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accessed customers financial budget to find a monthly cost that would work with the customers needs.
Appliance Sales Specialist
Lowes
04.2016 - 06.2018
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
Leasing Agent
Oracle Property Management LLC
01.2015 - 04.2016
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Education
High School Diploma -
Prairie High School
Cedar Rapids, IA05-2015
Associate of Science - Liberal Arts And General Studies (Incomplete)
Kirkwood Community College
Cedar Rapids, IA05-2017
Skills
- Microsoft Office Expertise
- Financial Literacy
- Policy understanding
- Operational improvement
- Interpersonal communication skills
- Sales expertise
- Revenue Generation
- Patience and composure
Timeline
Member Service Consultant
GreenState Credit Union
07.2021 - Current
Retail Wireless Consultant
U.S. Cellular
06.2018 - 07.2021
Appliance Sales Specialist
Lowes
04.2016 - 06.2018
Leasing Agent
Oracle Property Management LLC
01.2015 - 04.2016
High School Diploma -
Prairie High School
Associate of Science - Liberal Arts And General Studies (Incomplete)
Kirkwood Community College
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