John Smyth
Phoenix,AZ
Summary
Passionate and driven individual who is goal oriented and drives results through my strong analytics and time management skills. Able to learn new skills quickly and represent establishment with friendly, professional demeanor at all times. Driven and motivated with a desire to work closely with both customers and coworkers.
Overview
11
11
years of professional experience
Work History
Member Services Specialist
Global Credit Union
Phoenix , AZ
09.2022 - Current
- Reports To: Assistant Member Service Center Team Manager
- Answer member telephone inquiries and provide excellent member service
- Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service
- In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services
- Identify and offer products and services that would be beneficial to the member
- Perform other duties as assigned
Property Adjuster
USAA
Phoenix, AZ
02.2020 - 05.2022
- Resolve low-level personal property claims and issuing payments
- Taking the rst notice of loss for medium-complex property claims and assign accordingly
- Guiding members through the initial claims proccess and gathering all details/facts of the loss
- Using Xactimate software to adjust claims and lling out forms accurately
- Assigning contractors and other services
- Attention to detail, multitasking, showing empathy while providing high level of professionalism and service.
Sr. Account specialist
Discover Financial Services
Phoenix, AZ
01.2014 - 10.2019
- Advising customers of necessary actions and strategies for debt repayment
- Negotiate with customers to pay amounts due on credit accounts
- Answer customer questions regarding problems with their accounts
- Skip trace delinquent customers to obtain new addresses and phone numbers using Discover approved tools such as accurint, innovis, orion, ani, and credit browser
- Guest Service
- Departments Worked: Cell mining, Pre-Delinquency, 30-day delinquency, 60-day delinquency, CARE (personal accounts), Virtual Chat (30 up to 210-day delinquency), Egain (email communications)
- Payment Protection (special products).
Education
Arcadia High
01.2007
Some College (No Degree) -
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- Answering Phones
- Computer Skills
- Problem Solving
- Time Management
- Collaborative
- Communication
- Adaptability
- Customer service and support
Timeline
Member Services Specialist
Global Credit Union
09.2022 - Current
Property Adjuster
USAA
02.2020 - 05.2022
Sr. Account specialist
Discover Financial Services
01.2014 - 10.2019
Arcadia High
Some College (No Degree) -
Maricopa Community Colleges, Paradise Valley Community College