Summary
Overview
Work History
Education
Skills
Hunting Fishing Yardwork and Spending time with my family.
Timeline
Generic

John Southworth

Bowling Green,VA

Summary

Determined professional with dedication to hard work and team player attitude. I stated my career with Rappahannock Electric as a system meter reader as part of this job we also collected delinquent debts on members accounts, as such we dealt with irate members and had to react to difficult situations daily. As the office supervisor part of my job was to handle members concerns about their accounts in person or by phone in most cases I feel I took care of these issues to the benefit of the members and to the Coop. To close I feel I am a person that can react to any situation with clear thinking and with safety in mind.

Overview

28
28
years of professional experience

Work History

Store Clerk

A&M Home Center
106 N. Main St. Bowling Green, Va.
01.2022 - Current
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Performed inventory control, such as counting and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Assisted customers by answering questions and fulfilling requests.

Member Service Supervisor

Rappahannock Electric Cooperative
247 Industrial Ct. Fredericksburg , Va.
12.1989 - 12.2017
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Trained, mentored and evaluated employees on service quality, knowledge and performance.
  • Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
  • Completed in-depth research to answer more complex questions.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Completed training and worked effectively under high-pressure client services environments.
  • Handled irate calls during times of extended outages.
  • Handled accommodations and meals for guest crews during extended outages.

Education

High School Diploma -

Bowling Green Senior High
Bowling Green, VA
06.1975

Skills

  • Job Assignments
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Professional Relationships
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Problem Investigations
  • Training and Development
  • Responding to Difficult Customers
  • Behavior Identification
  • Conflict Resolution Techniques

Hunting Fishing Yardwork and Spending time with my family.

I spend a lot of time with my grandsons hunting, bow hunting, blackpower hunting and shotgun hunting we spend a lot of time on the Rappahannock River cat fishing and snakehead fishing. Yardwork is never ending.

Timeline

Store Clerk

A&M Home Center
01.2022 - Current

Member Service Supervisor

Rappahannock Electric Cooperative
12.1989 - 12.2017

High School Diploma -

Bowling Green Senior High

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John Southworth