Hi, I’m
Linda Diaz
Brentwood,CA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
3
years of professional experience
Work History
NMSO Inc
Store Manager
01.2023 - Current
Job overview
- Onboarded new employees with training and new hire documentation.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
Johnson Brothers Flooring
Remote Receptionist
11.2020 - 11.2022
Job overview
- Greeted customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Tracked important information in Excell spreadsheets and ran reports or generated graphs using data.
Amazon
Package Handler
10.2022 - 10.2022
Job overview
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Stored and secured packages in designated areas to prevent damage and theft.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
Pittsburg Senior High SchoolPittsburg, CA
High School Diploma
05.2015
Skills
- Job Assignments
- Performance Tracking and Evaluations
- Product Management and Branding
- Verbal and Written Communication
- Team Leadership
- Managing Terminations
- Time Management
- Coaching and Mentoring
- Managing Appointments
- Managing Cash Register
- Staff Management
- Schedule Preparation
- Employee Training
- Managing Multiple Tasks
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
NMSO Inc
01.2023 - Current
Package Handler
Amazon
10.2022 - 10.2022
Remote Receptionist
Johnson Brothers Flooring
11.2020 - 11.2022
Pittsburg Senior High School
High School Diploma
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