John Stacy
El Cajon,CA
Summary
Detail-oriented professional with strong communication and project management abilities. Demonstrates a consistent track record of completing tasks thoroughly, accurately, and on time, with a commitment to doing things right the first time. Known for upholding honesty and integrity in all aspects of work and life. Highly motivated to develop new skills, contribute to organizational success, and build a solid foundation for a long-term career.
Overview
8
8
years of professional experience
Work History
Key Holder Supervisor
Cal Pacific Pet Products
08.2022 - Current
- Supervised team operations to ensure customer service was a top priority.
- Communicated with multiple vendors and their representatives to resolve issues promptly regarding customer special orders and store inventory.
- Maintained knowledge of market trends to adjust purchase orders to meet the demand of our customers.
- Directed merchandising efforts for end caps and promotional sales.
- Instructed team members on company procedures, customer engagement methods and education on current pet food information.
Inbound Support Specialist
Amazon
08.2021 - 04.2022
- Provided support to vendors on their products in inventory via phone, email, and chat software.
- Diagnosed and resolved vendor and customer inquiries related to fraudulent shipments and other fulfillment center issues.
- Generating reports on fraud and damage estimates for both Amazon, private vendors and law enforcement.
- Documented support interactions in a ticketing system to ensure accurate follow-up and resolution.
Cash Office Associate
HomeGoods
02.2019 - 12.2020
- Processed daily cash transactions with accuracy and attention to detail.
- Audited cash drawer discrepancies to ensure financial integrity.
- Assisted in training new associates on cash handling procedures.
- Maintained organized records of cash flow and transactions for management reports.
Sales Associate
Sam Ash Music Stores
06.2017 - 07.2018
- Provided exceptional customer service while achieving monthly commission sales goals.
- Updated Salesforce software to generate new business via follow up phone calls in order to further develop rapport with customers.
- Demonstrated extensive product knowledge to assist customers in making informed purchase decisions across all departments.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA05.2020
Skills
- Customer Service
- Effective communication
- Organizational
- Report generation
- Sales proficiency
- Cash handling
- Task delegation
- Inventory management
- Product ordering
- Time management
- Problem-solving
- Attention to detail
Timeline
Key Holder Supervisor
Cal Pacific Pet Products
08.2022 - Current
Inbound Support Specialist
Amazon
08.2021 - 04.2022
Cash Office Associate
HomeGoods
02.2019 - 12.2020
Sales Associate
Sam Ash Music Stores
06.2017 - 07.2018
Bachelor of Science - Criminal Justice
San Diego State University