Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Steck

Cedar Springs

Summary

Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 14 years.

Overview

10
10
years of professional experience
1
1
Certification

Work History

System Administrator II

SJA Solutions
10.2024 - 02.2025
  • I was responsible for working the highest level escalations that came into the help desk.
  • I handled the database backup management for almost all of the Manufacturing clients VM's
  • I worked with the help desk and performed training for some of the newer techs looking to move up
  • Managed user access and permissions for a multitude of systems for a variety of our clients
  • performed on site as well as remote work for very high impact issues that prevented our clients ability to work.
  • Worked with decision makers at various business to assess and plan to optimize their technology footprint and put them in a position to be succcesful

System Engineer

Team Logic IT
08.2022 - Current
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Assisted employees with resolving network problems at remote locations.
  • Compiled data and generated graphs to interpret results and suggest key operational improvements.
  • Spearheaded compliance efforts and developed best practices to drive continual process improvements.
  • Analyzed security logs to determine and alleviate network threats.
  • Delivered helpdesk service and support to customers.
  • Checked for accuracy and functionality during implementation of new systems.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.

Field Service Technician

Innovative Inc
09.2017 - 08.2022
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Operated hand tools and power equipment according to company safety procedures.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Tested systems, noting issues and completing preventive maintenance.

IT Specialist

Washington County Public Schools Education
02.2015 - 03.2017
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Walked individuals through basic troubleshooting tasks.

Education

Bachelor of Arts - Communications

Indiana Wesleyan University
06.2007

Skills

  • Mobile Devices
  • Hardware and Software Installation
  • Switches and Routers
  • Cloud Services
  • Technical Analysis
  • LAN/WAN
  • Help Desk Software
  • Vendor Management
  • Technical Support
  • VMware- HyperV
  • Datto and Veeam backup tools
  • IT Management
  • Troubleshooting
  • Ninja one RMM
  • Autotask
  • Connectwise manage

Certification

  • Comptia A+ certified

Timeline

System Administrator II

SJA Solutions
10.2024 - 02.2025

System Engineer

Team Logic IT
08.2022 - Current

Field Service Technician

Innovative Inc
09.2017 - 08.2022

IT Specialist

Washington County Public Schools Education
02.2015 - 03.2017

Bachelor of Arts - Communications

Indiana Wesleyan University

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John Steck