Tracey Peacemaker
Martinsburg,WV
Summary
US Air National Guard SSgt | CompTIA Security+ CE|TS/SCI Clearance (active)| 8570 Compliant | Purebred Certified
Accomplished IT professional with 8+ years of diversified experience including Server System Administration and Tier II support. Currently enrolled for a Masters in Information Technology to strengthen my knowledge and further my career. Highly adaptable with a positive attitude a strong work ethic and a commitment to continuous improvement. Skilled in collaborating effectively with others, respecting diverse perspectives, and consistently delivering seamless task execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Admin/Tier II
Zolon Tech & PCS II
Frederick, MD
10.2024 - Current
- Company Overview: Federal Contractor
- Provide elevated technical support to end-users, efficiently resolving complex software, hardware, and network issues
- Create detailed troubleshooting steps and Standard Operating Procedures (SOPs) to standardize and enhance support operations
- Manage and resolved IT tickets using ticketing system (Service Now) ensuring timely response and issue resolution
- Implemented security policies, enforced compliance measures, and managed user access controls
- Assist in managing hardware and software inventory tracking, ensuring accurate tracking of licenses and devices for organizational needs
- Setup network printers, configure network ports in MMC and applied technical configurations ensuring site wide security
- Setup and configured government iPhones while utilizing DISA Purebred for secure mobile device management
- Assist with security, ACAS scans and executed hotfixes to address scan findings and patch vulnerabilities
- Provide remote support and troubleshooting for end-users, resolving technical issues using remote tools
- Resolve security incidents, including unauthorized access, and implemented necessary security fixes
- Assist in managing user data, ensuring proper data handling and secure backups
- Manage site wide asset transitions, ensuring smooth operations and limiting downtime for end users
Network Systems Administrator
167th Airlift Wing
Martinsburg, WV
02.2020 - 10.2024
- Managed user and computer accounts, as well as security groups and file permissions/sharing for NIPR and SIPR systems for over 1,000 users and more than 800 workstations, applying least-privilege principles.
- Provided network security via system analysis, network, and end-user patching, updating, and maintenance.
- Provided operating system and application patching, ACAS vulnerability reporting, SCAP compliance scanning, DISA STIG, and IAVA compliance.
- Utilized vSphere functionality, creating, cloning, and configuring virtual machines, and editing virtual hardware settings.
- Administered server-based network systems, distributed applications, network storage, and databases.
- Installed, supported, and maintained servers, user/computer accounts, and networked multi-function devices and printers.
- Provided system administration, network support, and response to service outages, and interruptions to network operations.
- Squadron UPC, responsible for inventory tracking, purchasing, and accountability of the company’s endpoint devices, including printers, desktops, laptops, and peripherals
IT Specialist II
167th Airlift Wing
Martinsburg, WV
11.2016 - 02.2020
- Led and trained the team on various systems and software upgrades across the base.
- Provided Tier I and II support, customer service, and managed incidents through the ticketing system (BMC Remedy and ServiceNow).
- Developed and implemented standard operating procedures (SOPs) documentation and strategies for various computer and network systems, MFDs, and peripherals.
- Worked regularly with Microsoft Office applications (Word, Excel, Outlook, Teams, etc.), as well as VPNs, antivirus HBSS, PowerShell script automation, and PKI certificates.
- Performed lifecycles via Windows Deployment Server (WDS) and Operating System Deployment (OSD).
- Worked with managing, editing, and creating Active Directory items, groups, users, computers, and policies.
- Collaborated with vendors to replace components and resolve advanced problems.
- Devised solutions to operational issues related to update rollouts and lifecycles, working closely via phone, email, live chat, and web teleconference.
- Reported security incidents and executed corrective security procedures.
- Leveraged SharePoint functionality to store, share, and access the knowledge base, as well as to enable users to report incidents and other necessary information.
Education
Masters of Science - Information Technology
American Military University
Charles Town, WV12-2025
Introduction to SQL -
Learning Tree International
Martinsburg, WV01.2024
Bachelors of Science - Information Technology
American Military University
Charles Town, WV01.2024
Network Systems Administrator Technical School -
Keesler AFB
Biloxi, MS01.2022
Intro to PowerShell Scripting -
Learning Tree International
Martinsburg, WV01.2020
Client Systems Technical School -
Keesler AFB
Biloxi, MS01.2017
Skills
- System/Server Administration
- Remote Administration
- Tier I, II, and III Support
- Customer Service
- Ticket Management ( BMC Remedy & ServiceNow)
- O365 (Outlook, Teams, Word, Excel)
- Printers/MFDs
- Active Directory
- Mobile Devices
- Asset Management
- ACAS Vulnerability Management & Remediation
- PowerShell
- VPN / VLAN / WAN
- SCCM
- Citrix
- VMWare
Certification
- CompTIA Sec+ CE
- ITIL v4
- TS/SCI active clearance
- 8570 compliant
- Purebred mobile certified
Clearance
Top Secret SCI (Active)
References
References available upon request.
Timeline
System Admin/Tier II
Zolon Tech & PCS II
10.2024 - Current
Network Systems Administrator
167th Airlift Wing
02.2020 - 10.2024
IT Specialist II
167th Airlift Wing
11.2016 - 02.2020
Masters of Science - Information Technology
American Military University
Introduction to SQL -
Learning Tree International
Bachelors of Science - Information Technology
American Military University
Network Systems Administrator Technical School -
Keesler AFB
Intro to PowerShell Scripting -
Learning Tree International
Client Systems Technical School -
Keesler AFB
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