John Stevens

• Apple/JAMF/Mac certifications: JAMF 100, 200, 300
• JAMF admin tasks including many scripting/automation for managed setting and configurations
• Configurations that include JAMF App Installers, Patch Management, Smart Groups, Static Groups, Microsoft Conditional Access, JAMF Connect and many other tasks
• Building and deploying Experian mac images using JAMF
• Inventory management
• Composing and utilizing bash/shell scripts for MDM management
• JAMF Composer/scripts for package creation
• Remote mac support: SSH, Apple ARD, Microsoft Teams, WebEx, VNC
• Desktop Support for Mac including: (Setup and deploying desktop and laptop docking stations, monitors, and laptop multi-monitor configurations)
• Service Now ticketing/management service
• Windows PC Duties: Creating images for Dell laptops
• Creating PowerShell and .bat scripts for user data migration (usmt)
• Using SCCM configuration manager to install all software thru software centre
• Installing drivers and updates using dell command centre
• Deploying systems with docking stations and monitors
• Desktop Support for Windows 10, 11.
• Discussed issues with team members to provide resolution and apply best practices.
• Updated old code bases to modern development standards, improving functionality.
• Participated in software field testing to verify performance of developed projects.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Translated customer requirements into written use cases.
• Discussed issues with team members to provide resolution and apply best practices

• Vulnerability Engineer duties include: Using Qualys and VM to analyze and manage patching and system vulnerabilities, which increased security and compliance of macOS systems.
• Using comparative analysis of vulnerable systems using JAMF and Qualys and established better results.
• Patching and removing vulnerabilities using SCCM, SSH, JAMF and manual remediation to increase security of devices.
• Using Qualys for complete compliance management in all macOS systems for Experian.

• Setup, Installed, Configured Windows 10 Desktops for Deployment
• Configurations included: Updated Windows 10 to Build 1703
• Google Chrome setup and configurations
• Firefox: Setup and configurations
• Solar Winds Management IE: Setup and group policy configurations
• Created WindowsPE boot disk for Imaging and Deployment
• Creating and implementing provision packages for OEM image deployment
• Installing Office 365, Mounting One Drive File Shares with SharePoint services
• Configured Office Commands Installed and configured database software
• (Arena)
• Configured Notification Bar and Privacy, Updates and Default Apps in Office 365
• Configured Windows 10 for enterprise
• Deployed all 30 PC's and followed up with end users
• Helped with minor helpdesk issues
• Created and tested many PowerShell Scripts to streamline their environment
• Consulted in creating structured and manageable AD environment
• Consulted in importing AD module for PowerShell
• Consulted in creating images using MDT, DISM and WDS
• Consulted in managing WIM Filters in Group Policy
• Consulted in restructuring their Group Policy environment.
• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking
• Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results
• Trained new hires on computer and [Software] use and company policies

• Primary role: Installing and configuring Microsoft Windows 7 or 10 computer
• Testing and changing local software xml configuration files to communicate with computer and network specific tasks
• Testing and using network protocols (Telnet, netstat) to communicate to Government AFIS servers for fingerprint file transmission
• Upon completion, test records were performed to verify connection, Trained local staff to use biometric hardware and software.

• Roles included setups and configurations of Microsoft Windows Server and Windows 7, 8.1 Mac OS X computers
• ISP cut overs
• Microsoft Office installations and configurations
• Installing vendor specific software, working with vendors to push out updates and new builds to client computers
• Hyper V setups and configurations
• MDT Deployments (Thick & thin images using MDT, WDS)
• Remote Apps using RDP Server and High Availability SQL database Apple Deployments using Auto DMG, SIU, Deploy Studio
• Open directory (Apple Server) in OS X environments
• Troubleshooting and break fixes of all issues relating to windows domain environment, and windows desktop support
• PowerShell scripting
• Active Directory Management
• Group policy Management
• Windows updates, antivirus, servers and workstation maintenance
• Server migrations for updated hardware or reconfiguration
• DNS configuration
• Firewall configuration: Rules and port configurations
• Data migration using PowerShell & Good Sync
• General IT desktop support.

• Primary role was to install, configure, and update all Microsoft server technologies, windows 7 - 8.1 client workstations and macOS
• IT tasks included: SMB and AFP management and permissions
• Hardware & Software Firewalls configurations
• Acronis Imaging and backups
• Hyper V 2012 - 2016
• NAS Storage
• VNC Enterprise
• VMware Workstation 8, 9, 10, 11, 12, vSphere 5, VMware View)
• Apple Remote Desktop
• Windows Remote Desktop
• Scripting (Windows PowerShell, VB Script, Bat Scripts)
• System Maintenance System Backups Print server setups
• MDT Deployments (Creating gold master images using MDT, WDS)
• Apple Deployments including: Auto DMG, SIU, and Deploy Studio
• Open directory (Apple Server) in OS X environments
• Active Directory Management Group policy Management
• Worked with users to determine areas of technology in need of improved usability
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
• Provisioned new software and hardware for use, following established security policies
• Managed onboarding and offboarding of employees
• Established network specifications and analyzed workflow, access, information and security requirements
• Completed reports detailing network and systems performance and downtime issues
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy

Minor: Music