John Stevens
Summary
Accomplished support of Small and Medium Businesses with a proven track record of enhancing customer satisfaction through expert resolution of technical issues. Skilled in problem-solving and customer relationship management, I excel in fast-paced environments, ensuring both vendor and customer needs are met with creative and effective solutions. Demonstrated success at Servright by streamlining processes, providing timely and consistent resolutions and fostering strong customer relationships while maintaining an impressive SLA of 93%.
Work History
Trinity Services (Self-Employed)
Job overview
- Responsible for the daily operation of a local Real Estate company's 120+ node network as well as a few dozen smaller local businesses.
- Evaluate customer needs and feedback to help drive product and service improvements.
- Provide cost and time analysis for upgrades and manage project through completion
- Install or expand, configure, and monitor new systems based on user needs.
- Facilitated user training sessions, empowering customers with the knowledge needed to effectively utilize products and services.
Servright (Now SecurServ)
Job overview
- Developed strong relationships with customers and vendors by efficiently and consistently resolving technical issues and providing timely support, maintaining an SLA of 93%
- Managed escalated cases efficiently, liaising between customers and vendors to ensure prompt resolution of issues.
- Collaborated with customers and vendors to identify root causes of recurring problems and develop long-term solutions.
- Managed the day to day operation of onsite field engineers, for multiple service request in various stages of repair.
- Helped streamline repair processes and update procedures for support action consistency.
US Navy
Job overview
- Responsible for maintenance and repair of Radar, Communication and Navigational systems.
- Consistently met or exceeded performance metrics, demonstrating exceptional technical proficiency in electronics repair work.
- Performed root cause analysis on non-functional devices to identify underlying issues before initiating repair procedures.
Education
Advanced Career CollegeLancaster, CA
US NavySan Diego, CA
Skills
- Strong analytical skills
- Problem-solving
- Task prioritization
- Multitasking
- Adaptability and flexibility
- Teamwork and collaboration
- Creative solutions
- Verbal & written communication
- Customer relationship management
- Conflict resolution
Similar Profiles
Shari KnightShari Knight
Direct Support Professional at Trinity ServicesDirect Support Professional at Trinity Services
Tiffany KobakTiffany Kobak
Administrative Assistant at Trinity ServicesAdministrative Assistant at Trinity Services
Jocelyn GonzalezJocelyn Gonzalez
ILC at Trinity ServicesILC at Trinity Services
Jake SchrigerJake Schriger
Watersports Instructor at Gozzer RanchWatersports Instructor at Gozzer Ranch
Josh WatkinsJosh Watkins
Experience Manager at Best BuyExperience Manager at Best Buy