John Stewart
Ocean Shores
Summary
Dynamic Account Manager with a proven track record at Sodexo North America, excelling in client relations and strategic planning. Leveraged strong teamwork and collaboration skills to enhance customer satisfaction and retention, driving significant improvements in service delivery and operational efficiency. Committed to fostering lasting partnerships and achieving client goals.
Overview
29
29
years of professional experience
Work History
Account Manager
Sodexo North America
07.2010 - Current
- Managed client relationships to enhance satisfaction and retention.
- Developed strategic account plans aligning with client goals and objectives.
- Collaborated with cross-functional teams to deliver comprehensive service solutions.
- Analyzed performance metrics to identify areas for improvement and growth.
- Facilitated training sessions on new services and operational procedures for clients and staff.
Sales Associate /Warehouse Supervisor
Michaels Arts & Crafts
01.2007 - 06.2010
- Assisted customers with product selection and project ideas, enhancing shopping experience.
- Managed inventory levels by restocking shelves and organizing displays to optimize product visibility.
- Provided knowledge on crafting techniques and materials, fostering customer engagement and satisfaction.
- Trained new associates in store policies, procedures, and customer service best practices.
- Executed visual merchandising strategies to create appealing in-store presentations that drive sales.
Route Sales Representative /Senior Merchandiser
S & W Fine Foods
06.1997 - 09.2003
- Managed daily route planning to optimize delivery schedules and enhance customer satisfaction.
- Built strong relationships with clients through effective communication and exceptional service delivery.
- Conducted inventory checks to maintain stock levels and minimize product shortages during deliveries.
- Trained new team members on route protocols, safety practices, and customer interaction techniques.
- Implemented sales strategies that increased product visibility and drove revenue growth in assigned territories.
Education
Associate of Science - Business Administration And Management
Green River Community College
Auburn, Washington, WASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Order management
Timeline
Account Manager
Sodexo North America
07.2010 - Current
Sales Associate /Warehouse Supervisor
Michaels Arts & Crafts
01.2007 - 06.2010
Route Sales Representative /Senior Merchandiser
S & W Fine Foods
06.1997 - 09.2003
Associate of Science - Business Administration And Management
Green River Community College
Multiple Sodexo Merit Awards for exemplary work.
Achieved sales goals every year of employment. Employee of the year multiple years. 100% team training completion.